Communication & interpersonal skillsPlanning, organising & coordinatingReliable Developing peopleRelationship buildingIntegrity EnergyLeadership & teamworkProblem solving ACCOUNTABILITIES / ACHIEVEMENTS Hospitality and management; Staff management (directly and indirectly up to 30 people), logistics control, liaison and management of 3rd party suppliers and contractors;Training / mentoring junior staff in customer service, cash register operation and food preparation;Processing of financial transactions including opening and closing of cash registers, end of business reconciliation, stock control, inventory management and daily operations;Follow workplace hygiene procedures and health and safety procedures in the workplace;Manage the shift timings of the various staff;Take control of difficult customer situations and ensure strict compliance with liquor licensing regulations;Maintain a current knowledge about the latest beverages and foods and introduce them in the bar as appropriate;Report to the owners of the bar about the business and make recommendations regarding improvements.Undergraduate study; Developed theoretical and critical thinking skills and the ability to evaluate concepts and data, delivering clear and logical presentations.;Worked in both large and small group settings regularly assuming a project leadership role to facilitate professional dynamics between each member of the group through workshops and email/txt;Produced high-quality and accurately written reports, in-depth essay writing, book reviews, analyses and tutorial responses;Gained an understanding of some of the most important aspects, concepts and principles of commerce and marketing;Gathered information on consumer needs and the marketing environment;Identified tools the marketer uses to satisfy consumer needs - the marketing mix;Examined the latest marketing theories