Thomas Gutierrez Email & Phone Number

Dallas, Texas, US

Dallas, Texas, US

Dallas, Texas, US

• COMPANY: An International company specialized in building turnkey solutions for Fortune 500 partners. Passionate about technology and using it as a tool to reduce administrative overhead, support and empower teams and.
• OVERVIEW: Responsible for care of new and existing partners to assist them in achieving KPI’s, while also serving them by making it easy to do business with Emerios, so that we have mutually beneficial growth and.

Dallas, Texas, US

• COMPANY: An S&P 500 company, provides regulated and unregulated voice, data and video services to residential, business and wholesale customers in the U.S. Acquired the CA, FL and TX operations from Verizon in 2016.
• OVERVIEW: Led an organization after transfer of control that included 5 states and 18 partners with 215 sales reps and 8 direct reports responsible for Alternate Channels sales by selling FiOS Data, FIOS TV, Voice.
• Led the team that attained 147% attainment for 2016.
• Managed #1 performing team in Alternate Channels and only team over 100% attainment after transfer of control to Frontier.**ADDITIONAL DETAILS**
• Provide strategic analysis and develop initiatives to support Alternate Channel Distribution leadership in the performance management and program evolution of FiOS alternate sales channels, including consumer and small.
• Market and sell FiOS data, FiOS TV, voice products, security and storage products, and Cloud services products to business owners and managers, IT Directors, IT Managers, homeowners, and renters.

Basking Ridge, NJ, US

• COMPANY: $131 billion national communications services (telephone, wireless, video, Internet) provider. Formed from merger of GTE and Bell Atlantic in 2000. CA, FL and TX operations acquired by Frontier Communications.
• OVERVIEW: Led 200-person organization that included 12 direct reports handling account management, channel management, strategy and reporting.
• Oversaw 315,000 B2C and 21,000 B2B accounts generating $87 million.
• Marketed and sold FiOS data, FiOS TV, voice products, security and storage products, and Cloud services utilizing a disciplined sales, pipeline and financial analysis process over the full life cycle of business.
• Achieved 42% growth in face-to-face sales channels at 121% team attainment.
• Achieved 36% growth for small business sales at 113% team attainment.

Basking Ridge, NJ, US

• OVERVIEW: Chartered with turning around 75-person sales and service call center dedicated to acquisition and service of small and medium business customers in TX, CA, FL that sold and serviced FiOS Data, FiOS TV.
• Transformed customer experience in handling 756K calls a year and improved all major key performance categories by developing a strong planning, results focused and employee development culture.
• Improved union associate attendance over 2 years from 21% absence rate to 8% absence rate.
• Increased close rate on Data Services calls to 38% up from 17% the prior year.
• Won Super Bowl Trip for sales results in 2012 and received Telecom Leaders Circle Award (2011)**ADDITIONAL DETAILS**
• Oversaw B2B accounts generating $96 Million annually in a 3-state territory that included TX, CA, and FL.

Basking Ridge, NJ, US

• OVERVIEW: Oversaw Alternate Channel sales teams covering 150,000 consumer sales and 18,000 business sales a year generating $160 million annually.
• Provided strategic leadership and vision to team.
• Managed sales, reporting and analysis of alternate channel organization that covered consumer and small business face-to-face sales, company-owned retail stores, VZW Kiosks, Local agent/ Big Box Outlets and MDU.
• Grew sales teams from 25 reps to 265 reps.
• Improved sales team contribution from 10% to 32% of region daily sales run rate.
• Increased MDU penetration from 18% to 36% in 2 years and achieved 170% of MDU targeted results.**ADDITIONAL DETAILS**

Basking Ridge, NJ, US

• OVERVIEW: Chartered with helping deliver superior performance of newly-formed competitive marketing team that was created to respond to competitive threats from cable companies with a newly launched FiOS.
• Focused and delivered local guerilla marketing efforts and tactics in Keller, TX for launch of FiOS products.
• In less than 4 months after launch, drove market share from 0% to 20% and improved brand awareness from 3% to 82% for FiOS products.**ADDITIONAL DETAILS**
• Developed and executed marketing and sales plans to acquire and retain B2C customers and drive FiOS data, TV, and voice product penetration and revenue in the Texas market.
• Managed a $4.6 Million annual regional marketing budget for print, mail, and channel marketing activities.
• Performed market research, set financial objectives, and developed and implemented marketing and channel strategies to communicate to 4 Regional Marketing Managers.

Basking Ridge, NJ, US

• OVERVIEW: One Point Communications renamed Verizon Avenue following acquisition by Verizon. Continued in previous role after acquisition.**NOTABLE CONTRIBUTIONS**
• In 2000, lowered operational costs 6% from the previous year while completing 13% more orders.
• Reduced work carryover from day-to-day to 1% as compared with company average of 4%.
• In 2003, achieved 12% improvement of jobs per day based on results of a time and motion study.**ADDITIONAL DETAILS**
• Directed day-to-day field operations of teams installing voice, video, and data products across a 6-state territory that included TX, OH, IL, FL, AZ, and CA.
• Oversaw operational metrics, performance, efficiency, cost, time management, customer focus, employee development, and warehouse and dispatch operations

• COMPANY: Startup company acquired by Verizon in 2000 that was the largest private provider of communications services to concentrated multi-dwelling unit and multi-tenant communities in the US at the time of purchase.
• OVERVIEW: Directed operations of 5 market areas covering installation and maintenance of Voice, Video and Data networks including Headend to the end user and delivered by Microwave, Copper, COAX, Fiber and Wi-Fi.
• Oversaw daily assignments, dispatch and completion of subscriber orders covering 375,000 households passed.**NOTABLE CONTRIBUTIONS**
• Managed successful cutover of 68,000 subscribers in Chicago after acquisition of Preferred Choice CATV.
• Grew field operations teams from 3 technicians in 1 market to 9 markets with over 115 technicians.
• Received One Point Hero Award (1998, 1999, 2000)