Thomas Gutierrez Email & Phone Number

Dallas, Texas, Us

Dallas, Texas, Us

Dallas, Texas, Us

• COMPANY: An International company specialized in building turnkey solutions for Fortune 500 partners. Passionate about technology and using it as a tool to reduce administrative overhead, support and empower teams and customers, and to deliver exceptional results for clients.• OVERVIEW: Responsible for care of new and existing partners to assist them in achieving KPI’s, while also serving them by making it easy to do business with Emerios, so that we have mutually beneficial growth and flourishing partnerships.

Dallas, Texas, Us

• COMPANY: An S&P 500 company, provides regulated and unregulated voice, data and video services to residential, business and wholesale customers in the U.S. Acquired the CA, FL and TX operations from Verizon in 2016.• OVERVIEW: Led an organization after transfer of control that included 5 states and 18 partners with 215 sales reps and 8 direct reports responsible for Alternate Channels sales by selling FiOS Data, FIOS TV, Voice Products, and Frontier Secure Services utilizing a disciplined sales pipeline and financial analysis process focused on full life cycle of business development and closing transactions.**NOTABLE CONTRIBUTIONS**• Led the team that attained 147% attainment for 2016. • Managed #1 performing team in Alternate Channels and only team over 100% attainment after transfer of control to Frontier.**ADDITIONAL DETAILS**• Provide strategic analysis and develop initiatives to support Alternate Channel Distribution leadership in the performance management and program evolution of FiOS alternate sales channels, including consumer and small business F2F sales, VZ Plus, VZW kiosks, local agent/big-box outlets, and MDU/MTU communities.• Market and sell FiOS data, FiOS TV, voice products, security and storage products, and Cloud services products to business owners and managers, IT Directors, IT Managers, homeowners, and renters. • Oversee performance of 12 Partners, covering direct retail locations, indirect locations, and over 200 sales agents.• Manage 12 direct reports• Perform full life cycle of business development, including prospecting, partner recruiting, performing needs assessments, delivering presentations and operational reviews of all channels managed• Collaborate with senior leaders on prospecting, pipeline development, and client retention strategies.• Manage major channel initiatives and lead cross-functional teams to implement process improvements and sales performance initiatives.

Basking Ridge, Nj, Us

• COMPANY: $131 billion national communications services (telephone, wireless, video, Internet) provider. Formed from merger of GTE and Bell Atlantic in 2000. CA, FL and TX operations acquired by Frontier Communications in 2016.• OVERVIEW: Led 200-person organization that included 12 direct reports handling account management, channel management, strategy and reporting.• Oversaw 315,000 B2C and 21,000 B2B accounts generating $87 million. • Marketed and sold FiOS data, FiOS TV, voice products, security and storage products, and Cloud services utilizing a disciplined sales, pipeline and financial analysis process over the full life cycle of business development and closing transactions.**NOTABLE CONTRIBUTIONS**• Achieved 42% growth in face-to-face sales channels at 121% team attainment. • Achieved 36% growth for small business sales at 113% team attainment.• Led team that drove “best in class” multi-dwelling unit penetration (MDU) with results in 2015 at 51% penetration with a 450bps improvement increase.• Received Verizon Credo Award (2014)• Awarded Verizon Presidents Club (2013, 2015)**ADDITIONAL DETAILS**• Market and sell FiOS data, FiOS TV, voice products, security and storage products, and Cloud services products to business owners and managers, IT Directors, IT Managers, homeowners, and renters. • Oversee performance of 12 Partners, covering direct retail locations, indirect locations, and over 200 sales agents.• Manage 12 direct reports• Perform full life cycle of business development, including prospecting, partner recruiting, performing needs assessments, delivering presentations and operational reviews of all channels managed• Collaborate with senior leaders on prospecting, pipeline development, and client retention strategies.• Manage major channel initiatives and lead cross-functional teams to implement process improvements and sales performance initiatives.

Basking Ridge, Nj, Us

• OVERVIEW: Chartered with turning around 75-person sales and service call center dedicated to acquisition and service of small and medium business customers in TX, CA, FL that sold and serviced FiOS Data, FiOS TV, Advanced Voice Services, security and storage products, Webhosting and Web listing.**NOTABLE CONTRIBUTIONS**• Transformed customer experience in handling 756K calls a year and improved all major key performance categories by developing a strong planning, results focused and employee development culture.• Improved union associate attendance over 2 years from 21% absence rate to 8% absence rate.• Increased close rate on Data Services calls to 38% up from 17% the prior year. • Won Super Bowl Trip for sales results in 2012 and received Telecom Leaders Circle Award (2011)**ADDITIONAL DETAILS**• Oversaw B2B accounts generating $96 Million annually in a 3-state territory that included TX, CA, and FL. • Provided leadership and direction of the Denton Business Sales Call Center. Managed sales and billing for small business customers across former Southwestern Area , as well as operational metrics, performance, efficiency, cost, time management, customer focus, employee development, and performance management. • Managed 8 direct reports and oversaw 72 Unionized Sales & Service Associates. • Marketed and sold FiOS data, FiOS TV, voice products, security and storage products, and Cloud services products to business owners and managers, IT Directors, and IT Managers. • Performed full life cycle of business development, including prospecting, selling features and benefits of products and services, negotiating contracts, overcoming objections, and closing sales. • Initiated and managed cooperative sales and marketing efforts to drive retail business unit performance.• Implemented quality assurance programs to minimize cancellations, reduce churn, and ensure the quality of customer experiences and first call resolution

Basking Ridge, Nj, Us

• OVERVIEW: Oversaw Alternate Channel sales teams covering 150,000 consumer sales and 18,000 business sales a year generating $160 million annually. • Provided strategic leadership and vision to team. • Managed sales, reporting and analysis of alternate channel organization that covered consumer and small business face-to-face sales, company-owned retail stores, VZW Kiosks, Local agent/ Big Box Outlets and MDU Communities.**NOTABLE CONTRIBUTIONS**• Grew sales teams from 25 reps to 265 reps.• Improved sales team contribution from 10% to 32% of region daily sales run rate. • Increased MDU penetration from 18% to 36% in 2 years and achieved 170% of MDU targeted results.**ADDITIONAL DETAILS**• Provide strategic analysis and develop initiatives to support Alternate Channel Distribution leadership in the performance management and program evolution of FiOS alternate sales channels, including consumer and small business F2F sales, VZ Plus, VZW kiosks, local agent/big-box outlets, and MDU/MTU communities.• Oversee performance of Partners covering direct retail locations, indirect locations, and over 250 sales agents.• Collaborate with senior leaders on prospecting, pipeline development, and client retention strategies.• Manage major channel initiatives and lead cross-functional teams to implement process improvements and sales performance initiatives.• Develop/maintain financial cost models for projected program costs and expense impact of channel initiatives• Marketed and sold FiOS data, FiOS TV, voice products, security and storage products, and Cloud services products to business owners and managers, IT Directors, IT Managers, homeowners, and renters and homeowners• Managed team of Channel Managers across TX, FL , CA, IN , WA , OR

Basking Ridge, Nj, Us

• OVERVIEW: Chartered with helping deliver superior performance of newly-formed competitive marketing team that was created to respond to competitive threats from cable companies with a newly launched FiOS product.**NOTABLE CONTRIBUTIONS**• Focused and delivered local guerilla marketing efforts and tactics in Keller, TX for launch of FiOS products.• In less than 4 months after launch, drove market share from 0% to 20% and improved brand awareness from 3% to 82% for FiOS products.**ADDITIONAL DETAILS**• Developed and executed marketing and sales plans to acquire and retain B2C customers and drive FiOS data, TV, and voice product penetration and revenue in the Texas market. • Managed a $4.6 Million annual regional marketing budget for print, mail, and channel marketing activities.• Performed market research, set financial objectives, and developed and implemented marketing and channel strategies to communicate to 4 Regional Marketing Managers. • Directly responsible for managing the relationships with our retail customers and distributors. Review and report customer activity as it relates to sales performance; analyze sales results and identify key performance indicators; oversee and manage customer co-op fund investment; conduct business reviews; and oversee implementation and deployment of new retail locations with product, merchandising, POP, and training• Managed the first local marketing launch for Verizon’s acclaimed FiOS service and built regional event sales and marketing initiatives to include relationship development, events, and onsite sales efforts.• Assisted in presentations to local franchise authorities instrumental in securing 2 video franchises in TX for Verizon

Basking Ridge, Nj, Us

• OVERVIEW: One Point Communications renamed Verizon Avenue following acquisition by Verizon. Continued in previous role after acquisition.**NOTABLE CONTRIBUTIONS**• In 2000, lowered operational costs 6% from the previous year while completing 13% more orders.• Reduced work carryover from day-to-day to 1% as compared with company average of 4%.• In 2003, achieved 12% improvement of jobs per day based on results of a time and motion study.**ADDITIONAL DETAILS**• Directed day-to-day field operations of teams installing voice, video, and data products across a 6-state territory that included TX, OH, IL, FL, AZ, and CA. • Oversaw operational metrics, performance, efficiency, cost, time management, customer focus, employee development, and warehouse and dispatch operations• Led large teams ranging covering management and associate personnel, responsible for installation, maintenance and construction of copper and fiber wireline and backhaul wireless networks• Delivered consistent performance improvement for years 200-2004 for key productivity metrics: Overall 14% improvement in repeats, 8% Improvement in JPD for 2002 and 2% in 2003 and 2004. • Only missed regional expense budget once in 7 years due to severe weather situations leading to increased overtime in Texas and FL during hurricane season• Responsible for overseeing Central Region business unit’s LEC interconnectivity ensuring key dates met for state and federal requirements for interconnectivity agreements Output from this position included MAC requests for network resources, coordination FOC dates, outage mitigation and various report preparation for upper management• Managed deployment of Paradyne DSLAM LAN/WAN networks constructing on average 178 premise based installs in MDU and MTU environment’s

• COMPANY: Startup company acquired by Verizon in 2000 that was the largest private provider of communications services to concentrated multi-dwelling unit and multi-tenant communities in the US at the time of purchase in 9 large markets with 600 plus employees.• OVERVIEW: Directed operations of 5 market areas covering installation and maintenance of Voice, Video and Data networks including Headend to the end user and delivered by Microwave, Copper, COAX, Fiber and Wi-Fi. • Oversaw daily assignments, dispatch and completion of subscriber orders covering 375,000 households passed.**NOTABLE CONTRIBUTIONS**• Managed successful cutover of 68,000 subscribers in Chicago after acquisition of Preferred Choice CATV.• Grew field operations teams from 3 technicians in 1 market to 9 markets with over 115 technicians. • Received One Point Hero Award (1998, 1999, 2000) • Innovation Circle Award (1999, 2000)