• Customer support adhering to policies and procedures and keeping accurate customer records.• Managed relationships between the Customer and shared service teams.• Provided guidance to colleagues via telephone, face-to-face and online meetings. • Training with new team members, helping them to locate and understand policies and procedures.• Assisted with the implementation of strategies to improve service and promote government policy objectives.• Developed and reviewed government policies and legislation to deliver accurate information and execute departmental decisions.• Researched and stayed up-to-date with changes in policies, guidelines, legislation and software systems.

• Unloading goods and checking order forms.• Cataloguing and labelling items for storage.• Stacking and displaying goods inline with procedures.• Completing orders, organising packaging and distribution.• Operating forklift machinery to move heavy items.• Stocktake.

• Customer support at the sales counter.• Advice to customers on the stores’ products. Suggesting upgrades, and add-ons to customers.• Processing of returns and refunds as required in line with company procedures.• Occasionally responsible for the store’s security, including being its key holder.• Utilising stock management software to log, check, locate and move stock both in and out of the store.• Daily management of the till.• Ensured that all areas are clean and adhere to the company’s clear floor policy and Health and Safety requirements.• Handled customer complaints in a professional and courteous manner.• Managed cash and payment systems in accordance with company procedures and policies.

• Responded to incoming customer calls.• Provided friendly advice to a diverse clientele.• Helped customers identify financial services/products that best suit their needs.• Assisted customers with enquiries.• Performed online troubleshooting and provided technical advice.

• Supervising work of staff.• Maintaining a high level of customer service.• Resolving customer complaints.• Determining the layout of fittings and merchandise so that stock is presented as attractively as possible.• Monitoring stock levels and placing orders.• Counting money and banking.