Thomas Hacker Email and Phone Number
I offer 20+ years of diverse successful management, planning and instructional experience along with the educational background and strong skills in Project Management, Training Development, Strategic Operations and Personnel Supervision. Highly effective communications and interpersonal skills combined with solid time management abilities for working with various departments, customers, and vendors. Scheduling, organizational, and coordination skills for managing multiple projects, establishing priorities, and working in a team environment. Documented success in the implementation of improved programs, training/cross-training of personnel, and increasing productivity thorough innovation and adherence to quality standards. Proven ability to work successfully with diverse individuals to achieve corporate goals and meet targets on time and within budget. Ability to perform under pressure in a fast paced, ever changing arena; with cost/time restrictions and risk management.
The Cigna Group
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Resource Planning AdvisorThe Cigna Group Mar 2023 - PresentProvides expert content/professional leadership on complex Customer Service assignments/projects. Conducts quantitative analysis and predictive modeling for call center resource planning. Helps identify programs to improve service, metrics, and training and development. Provides regular reports to management on workload and workforce. Exercises considerable creativity, foresight, and judgment in conceiving, planning, and delivering initiatives. Uses deep professional knowledge and acumen to advise functional leaders. Focuses on providing thought leadership within Resource Planning but works on broader projects, which require understanding of wider business. Recognized internally as a subject matter expert. -
Senior Workforce ManagerFaith Technologies Apr 2019 - Mar 2023Menasha, Wi, UsCoaches, mentors, supervises and reviews performance of 5 Workforce Managers. Responsible for over 600 team members nationwide from the Tulsa and Kansas City Branch. Meets with Operational Leaders on a scheduled weekly basis to review manpower needs and communicates with other internal manpower resources to review projected manpower. Manages the planning, organizing, and staffing construction projects. Assists Workforce Manager(s) in mentoring of new employees, creates/maintains management relationships. Partners with Talent Operations to optimize recruiting and selection, employee relations, and other related topics as it pertains to direct reports. Consistently provides resources / manpower to 85-90% of the company’s revenue annually -
Workforce ManagerFaith Technologies Apr 2018 - Apr 2019Menasha, Wi, UsCoached, mentored, supervised and reviewed performance of 120 team members. Visited various jobsites and interacted with crew and foremen to ensure proper job progress and to support and encourage safe behavior. Improved the overall quality of field personnel by helping to keep certifications current, expanding licensing, and increasing awareness of training possibilities through frequent communications with field personnel. Developed a tri-annual review system that is administered to over 3,000 field team members, still in use today. -
United States Army Officer (Retired)Us Army Jan 2005 - May 2022Arlington, Virginia, UsVarious Command, Operations, Training, and Planning positions throughout the world. Responsible for all aspects of leading, training, mobilizing, and deploying various units in both peacetime and wartime conditions. Provide guidance and mentoring to subordinate officers, non-commissioned officers, and enlisted personnel. Support and execute all missions and tasking on order. Maintain control systems to prevent fraud, waste and abuse or mismanagement of Government resources. Maintain personal deployment readiness.
Thomas Hacker Education Details
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University Of OklahomaCriminology / Sociology
Frequently Asked Questions about Thomas Hacker
What company does Thomas Hacker work for?
Thomas Hacker works for The Cigna Group
What is Thomas Hacker's role at the current company?
Thomas Hacker's current role is Resource Planning Advisor, Senior Workforce Planning & Scheduling Specialist, Retired Army Officer.
What schools did Thomas Hacker attend?
Thomas Hacker attended University Of Oklahoma.
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