Thomas Haire Email & Phone Number

Sydney, Nsw, Au

North Sydney, New South Wales, Australia

Daily outbound calls to discuss debt and strong experience in negotiation when organizing payment plans with corporatecustomers. All disputes handled with professionalism and privacy. Good relationship with external stakeholders; externalcollection agencies.Daily presentation of customer collection progress in excel workbook to Credit Manager. Figures presented in a succinctmanner aligned to the daily target set by Management. Forecasting daily, weekly, and monthly individual/team targets.Managing any loss of revenue/write-offs against the monthly provisions whilst being transparent to the Leadership Team.Reviewing commercial contracts that are aligned to Sales’ KPI’S. Conducting risk reviews with Credit Manager on newcommercial agreements for existing and new customers. Accurately recording and reporting on discrepancies with paymentterms, minimum order frequencies and conditions of raising purchase orders.

North Sydney, New South Wales, Australia

Handling account inquiries with a particular emphasis on credit, allocations and refunds. Elementary skills in logistics particularly with SLA's and driver availability. Working within a subscription service whilst dealing with new lead set ups and working with other stakeholders to ensure client satisfaction and retention.Promoted to Full Time after 8 months.

Sydney, New South Wales, Australia

A transition from face-to-face customer service to a face-paced contact centre environment with in-depth training with the Woolworths Group. First responders to delivery issues, escalations and orders. Offering store support to BWS and Dan Murphy's nation-wide and working alongside Auspost and other couriers. Ability to adapt to new fast-paced working environments, providing a professional and concise experience for the customer and colleagues.

Sydney, Australia

Set a budget each week in accordance with store forecast for sales and weekly targets to maintain profitably. Strict adherence to budget when rostering on staff and gaining a comprehensive knowledge of industry award rates and public holiday loadings. Weekly brief meetings with my team and the retail team as well as store and on occasions area managers. In these meetings, open discussions occurred.Customer Service Management was the key. I led a unique and diverse team delivering high-quality hospitality in a dynamic retail environment. The customer as the core investor in the department was a philosophy that I upheld and practised daily. An overall passion for being apart of one of the leading companies in whole foods distribution in Australia.

Diploma, Project Management

Business / Communication, Public Relations/Image Management