Thomas Hammer Email & Phone Number

Houston, Tx, Us

Houston, Texas, United States

Houston, Texas, United States

Houston, Texas, United States

Utilized the company’s Homeowners Limited Warranty and Maintenance management to define warranty standards for buyers. Scheduled appointments with homeowners and subcontractors to make corrections and supervise work. Oversaw all warranty service requests in alignment with time allotment specified by management. Monitored aged items and developed and prioritized lists of warrantable items needing completion. Provided comprehensive and timely follow-up of homeowner concerns in collaboration with Sales, Purchasing, and Construction departments.Key Achievements: Used various strategies to consistently remain 100% below budget on a monthly basis. Kept lines of communication open between internal stakeholders and diverse customer contacts to effectively communicate plans and results. Drove team success through the establishment and execution of detailed project plans.

Houston, Texas Area

Established project teams, delegated individual responsibilities, created project schedules, and acquired necessary resources to drive projects to completion. Resolved warranty-related customer complaints by coordinating and directing subcontractors. Communicated with customers in-person and via phone to discuss course of action to resolve/satisfy customer inquiries. Utilized an organized and methodical organization system for managing assigned warranty claims to include reports, tracking, and customer sign-offs. Key Achievements:  Drove 100% compliance with all building codes, Register of Contractor Standards (ROC), and Lennar standards of quality; accurately resolved quality control issues with a sense of urgency.  Developed an exhaustive “Do’s and Don’ts of Customer Service” that was integrated into new employees training packets.  Delivered world-class customer service to maintain a 98% Customer Service Satisfaction rating.  Received the 2015, Q3 “212 PALS” Award for going above and beyond.  Drove the execution of project plans with an emphasis on customer requirements and desires through the identification of issues, implementation of robust solutions, and achievement of excellence.

Houston, Texas Area

Staff Accountant/Accounts Payable, (1/2012 – 11/2013) Processed and approved vendor invoices, internal expense reports, and financial reports. Conducted research to solve billing problems, created and integrated a record retention and filing system, reconciled invoicing and journal entry errors, and resolved several months’ worth of backlogged work. Key Achievements:  Helped to bring all delinquent accounts current by assisting management with the development of a new A/P system.  Processed and distributed vendor checks worth approximately $2M weekly