• Used PIES, SHARE, and VBMS software programs to prepare military personnel and medical files for digital scanning.• Used Emilrecs software program to research veterans’ information to ensure the collection of all associated records were processed.• Trained new employees on computer applications used as required.

Studying documentation provided with new or revised software and taking appropriate steps to install softwareMonitoring the use of disk spacePreparing routine workload reports showing system use and available capacitySubmitting recommendations to improve the efficient use of the system and responding to special requests for system dataMaintaining and updating system files necessary to control all aspects of system operations and accessPerforming other related duties and responsibilities as assigned/required

Designed the Meraki AP deployment for a 90-unit dormitory• Lab-tested configurations for Cisco Stackwise switching• Installed and configured access (9200), distribution (9300), and core switches (Catalyst 9000 series).• Installed and configured Cisco telephones in Cisco Unified Communications Manager• Learned how to use Meraki Dashboard for performance analysis• Reviewed the configurations for Checkpoint NGF and Palo Alto firewalls• Analyzed the front-end of an incident response while working the help desk• Restored network switches and AP devices following an incident response to a severe power outage• Isolated origin of compromised security feed to the athletic department• Reset passwords for students, faculty, and staff• Provided customer support to students, faculty, and staff with software or hardware issues• Designed a flow chart for creating multi-factor authentication

• Performed maintenance on the electrical distribution system.• Worked on a 3-man team to complete assigned projects on time and within budget.• Trained team members in technical skills and processes to ensure efficient performance.• Interpreted wiring diagrams to determine the location of affected wiring topology. • Documented daily work tasks and maintained logs.• Surveyed work site and planned work including material call out, safety assessment, and enforced safe work practices.• Communicated with other teams to coordinate project phases. • Communicated with customers to resolve their technical issues.

• Performed storm restoration duties following damage caused by Hurricane Irene. • Drove assigned trucks up to and including tandem axle vehicles as required. • Performed DOT inspections and maintained truck stock as required. • Performed duties in a manner that conformed to prescribed safety rules and under OSHA requirements.• Performed safe work practices on energized and grounded equipment. • Performed work with required Personal Protective Equipment (rubber gloves appropriate for voltage classification, hardhat, work gloves, steel-toed boots and safety glasses).• Performed switching operations as required. • Surveyed circuits as required.

• Investigated and determined cause of electric service disruptions.• Worked rotating shift.• Interacted with customers to address their service needs.• Analyzed service disruptions to determine restoration plan.• Presented engineering group with information to explain service disruptions caused by switching equipment.• Recommended improvements to switching operations.