Developed and maintained data dashboards for departmental KPI tracking using advanced Google Sheets and Google Looker Studio, resulting in improved data visibility and decision-makingOptimized an annual Gross Rent portfolio exceeding $13 million, analyzing revenue streams for investors through Online Travel Agencies such as Airbnb, VRBO, Marriott Homes and Villas, etcConducted Short Term Rental market analysis, resulting in strategic pricing adjustments to maximize revenue… Show more Developed and maintained data dashboards for departmental KPI tracking using advanced Google Sheets and Google Looker Studio, resulting in improved data visibility and decision-makingOptimized an annual Gross Rent portfolio exceeding $13 million, analyzing revenue streams for investors through Online Travel Agencies such as Airbnb, VRBO, Marriott Homes and Villas, etcConducted Short Term Rental market analysis, resulting in strategic pricing adjustments to maximize revenue potential and assisted our Sales Representatives in discussions with potential investorsCollaborated cross-organizationally through leadership meetings to identify, discuss, and solve issues using the Entrepreneurial Operating SystemRevamped the small business Profit and Loss (P&L) statement and Balance Sheet to provide transparency on monthly net income Show less

Managed a team of Guest Experience members to manage a portfolio of over 200 propertiesBuilt out SOPs based around Financial, Operational, and Guest Experience based softwaresEvaluated and refined data validation processes to ensure healthy reportingRefined use of a variety of Short Term Rental Management Softwares (Hostaway, Breezeway, DACK)

Worked alongside a talented team of Business Development Managers. In this role, I analyzed data and prepared documents pertaining to competitor interest rate comparisons, market share analysis, and year-over-year change in business inflow.

Managed a Multi-Million Dollar Account BaseCommunicated daily with customers over the phoneCreated payments plans for customers to get their account up to dateSet up follow up dates and followed up with customers as needed

Engagement with customers throughout their time in our restaurantCleanliness of dining areaAssist in all other areas as needs arose