Thomas Harrison Email and Phone Number
A highly experienced and accomplished leader, working with diverse large field engineering teams delivering business-critical work and flexibility in an agile change environment. I bring a positive can-do attitude, the love of a challenge and a drive to deliver excellent levels of customer satisfaction and business results. I create an environment where those around me can thrive through coaching and development, showing them their own worth as individuals and as a high performing team. I always deliver messages with passion and certainty, encouraging open and honest conversations.CORE COMPETENCIES Customer Excellence • Mission Critical Incident Management • Programme Management • Commercial & Budgetary Control • Cost Optimisation • Financial Control • Business Transformation • Organisational Design • Process Automation • Stakeholder Engagement • Situational Leadership • People Management • Communication
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Field Service Improvement And Strategy ManagerBt Group Jul 2023 - Present -
Night Operations ManagerBt Group Dec 2022 - Jul 2023United KingdomNight Manager overseeing planned engineering works out of hours, collaborating with multiple different functions, LoB's and customers to deliver stand out service, whilst proactively maintaining the network.Engaging and inspiring team members to maximise their full potential and drive ups killing on to current/future market technologies
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Senior Regional Manager East Anglia (Interim)Bt Group Aug 2022 - Dec 2022United KingdomLeading the team of 193 team members and managers engaged in the build, maintenance and repair of power, electronics and compute infrastructure across the exchange and data centre estate. Delivering 99.999% network availability 24/7/365 to ensure our critical national infrastructure is always on for customers. Responsible and accountable for the HS&E, wellbeing, legal and regulatory compliance for the region.
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Night Operations ManagerBt Group Oct 2018 - Aug 2022Peterborough, England, United KingdomNight Manager overseeing planned engineering works out of hours, collaborating with multiple different functions, LoB's and customers to deliver stand out service, whilst proactively maintaining the network.Engaging and inspiring team members to maximise their full potential and drive ups killing on to current/future market technologies
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Cambridge Ixd Operations ManagerBt Group Nov 2016 - Oct 2018Cambridge, England, United KingdomLeadership of a multi-skilled team to deliver complex plans and legal compliance across the patch. This role is much more customer facing dealing with challenging changes and programmes in building upgrades, customer demand and callout patch alignment. Management of a team up to 25 engineers covering core share price affecting sites such as Cambridge and Peterborough.
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Openreach EngineerOpenreach Jun 2011 - Oct 2016Cambridge, England, United KingdomResponsible for the installation and maintenance of the BT telephone network either at Business premises or Customer's premises. This varies from basic PSTN lines to Broadband and Fibre broadband circuits. This can involve working in telephone exchanges and overhead cabling. Also responsible for fault diagnosis and for repairing BT networks, including faulting and jointing in the underground network. As I am a mobile workforce engineer I can be required to work in any location in the UK. -
Area Systems EngineerThe Royal Corps Of Signals Aug 2002 - Jun 2011British ArmyRoyal SignalsBritish ArmySeptember 2002 – June 2011 (8 years 9 months )Team Leader proven in three operational environmentsMaintaining and set up of networksApplication Support Specialist - 1st LineSystem Security / COMMSECActive DirectoryWide area data networksSecure Data/Voice.Military Satellite Detachment commanderHandling of Cryptographic material in accordance with regulations set by NATOReacher, Mitral & Talon satellite systemsMaintenance and updates on encryption technologies for connections to a WAN using satellite communicationsHandling of protectively marked materialFault finding of SystemsCormorant Trunk Communications SystemsRadio Operator to troops on the ground relaying messages to and from the HQ.Fault finding through VMWareServer configurations/installationsSecurity Cleared to SC level
Thomas Harrison Skills
Thomas Harrison Education Details
Frequently Asked Questions about Thomas Harrison
What company does Thomas Harrison work for?
Thomas Harrison works for Bt Group
What is Thomas Harrison's role at the current company?
Thomas Harrison's current role is Field Service Improvement and Strategy Manager.
What schools did Thomas Harrison attend?
Thomas Harrison attended Plantsbrook School.
What are some of Thomas Harrison's interests?
Thomas Harrison has interest in New Technologies, Tennis And Football, History.
What skills is Thomas Harrison known for?
Thomas Harrison has skills like Telecommunications, Ip, Satellite Communications, Leadership, Troubleshooting, Software Installation, Vmware, Network Engineering, Itil, Active Directory, Networking, Army.
Who are Thomas Harrison's colleagues?
Thomas Harrison's colleagues are Michael Pryce, Donald Mahoney, Bruno Brums, Mark Henry, Glen Dersley, Ravleen Kaur (She/her/hers), Clifford Anstey ⛳️.
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Thomas Harrison
Greater Coventry Area -
1bsigroup.com3 +442089XXXXXX
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Thomas Harrison
Milton Keynes
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