• Oversee team of 12 dock workers loading freight to be delivered to Indianapolis and other cities in central and southern Indiana.• Created and modified an average of 50 delivery routes based off of available freight and drivers to ensure maximum utilization of each trailer and driver.• Supervising entire inbound operation on Saturdays, including 5 dock workers, dispatching 3 to 5 drivers, and processing all dock pickups and drop offs.• Developed standard work checklist to organize… Show more • Oversee team of 12 dock workers loading freight to be delivered to Indianapolis and other cities in central and southern Indiana.• Created and modified an average of 50 delivery routes based off of available freight and drivers to ensure maximum utilization of each trailer and driver.• Supervising entire inbound operation on Saturdays, including 5 dock workers, dispatching 3 to 5 drivers, and processing all dock pickups and drop offs.• Developed standard work checklist to organize daily tasks and reduce wasted time. This has reduced the time spent on daily pre-shift tasks on weekdays by 45 minutes and route creation by 2 hours on Saturdays. • Completed customer service training class in Spring 2016. Utilized these skills daily to positively interact with customers, drivers and dock workers. Show less

• Managed diverse team of over 120 hourly associates in Inbound department at the most successful building of its type in the Amazon network.• Led shingijutsu kaizen event in Hazmat receive process with participants from multiple buildings nationwide. Used Excel and PowerPoint to record and compare performance metrics of the new and old processes and present findings. Achieved 60% improvement in productivity, resulting in yearly savings of $80,000. • Chosen to represent facility and… Show more • Managed diverse team of over 120 hourly associates in Inbound department at the most successful building of its type in the Amazon network.• Led shingijutsu kaizen event in Hazmat receive process with participants from multiple buildings nationwide. Used Excel and PowerPoint to record and compare performance metrics of the new and old processes and present findings. Achieved 60% improvement in productivity, resulting in yearly savings of $80,000. • Chosen to represent facility and present performance metrics and process improvements to approximately 30 managers and site leaders at the North American Fulfillment Centers’ Hazmat Summit in March 2015.• Utilized knowledge of Excel to analyze day-to-day performance of the inbound department and individual associates to determine trends in productivity and quality, which was used to identify strong and weak points of the operation.• Trained 2 new area managers and 2 interns in daily operations, process improvement practices, and associate development.• Mentored 1 Process Assistant that was promoted to a manager position and 2 associates that were promoted to Process Assistant. Show less

• Experienced how Amazon's operations work on a day-to-day basis through interacting with associates and leadership in the Inbound department.• Outlined, recorded, and edited a 10-minute training video detailing standard work terms and procedures for the entire inbound process, from unload to stow.• Led the Each Receive and Dock Receive processes as acting Area Manager for one week.• Learned the Amazon leadership principles and how to apply them to become a successful leader.