Thomas Haughan Email & Phone Number

Fort Wayne, Indiana Area

Farmington Hills, Mi

• Analyze and make decisions on extension of credit for consumer retail credit applications• Apply credit policy and underwriting guidelines• Manage inbound phone calls and provide excellent customer service• Negotiate contract terms and close sales

• Worked with all clients providing assistance during the transition between billing systems• Translated multiple AS400 tables into Microsoft Access databases for clients• Managed all customer data request while communicating with Billing Department

• Communicated monthly performance reports to a senior management team• Designed and implemented compliance policies for all new sales promotions• Worked closely with Internal Audit to ensure compliance with Sarbanes-Oxley policy• Managed a team of 12 individuals including Interviews, Performance Evaluation and Disciplinary Review• Responsible for team’s complete daily audit of sales for compliance with management policy