First line Remote and telephonic support for national clientsCall logging, escalations & follow-upsCustomer feedback & call closuresTechnical troubleshooting & fault finding through various methodologiesLogging technical faults with third party suppliers & follow up through to resolutionReconciliation of customers end of day report, statements and front end reportsTelephonic training for customersKeeping client database updated

Monitoring a dedicated client base of more than 200 customersSupporting customers with website and product informationGenerating quotes according to clients requirementsEnsuring branding requirements are fulfilled to the clients specificationEnsuring that the correct orders are delivered or are collected within the given SLASupply frequent feedback regarding the status of ordersReport any potential delays in orders or stock discrepancies to managementWork towards a competitive target in a face paced highly pressurized environment

Over and above Project Administration duties, I also gained invaluable experience in system & UX testing as well as internal training.Scheduling, emailing & monitoring communication sent outRequesting, reading, fact checking & editing articles or advertsSource collateral appropriate for each marketing opportunityEnsure that branding conforms to specificationsCollate award nominations & forward this information to management on a monthly basisArranging marketing related events (up to 400 pax)Ensure that social media accounts and subscriptions are kept up to dateOther Responsibilities:Training of all new staff as part of HR’s on-boarding processUX & system testingSupporting system usersLogging any system related faultsMonitoring new software developments and ensuring that existing functionality remains operational

Over and above Project Administration duties, I also gained invaluable experience in system & UX testing as well as internal training.Sending out timesheet reminders & following upChecking timesheets on a weekly basis & sorting out & queriesChecking timesheets on a monthly basis to ensure accurate billingBalance leave report against timesheetsInvoicing clients for billable hours, licenses & various itemsCapture monthly invoices on a register & ensure that it balances to PastelTimesheet reporting per departmentTimesheet & leave queriesTimekeeping system management, maintenance & trainingTimekeeping system testing & documentationCreate detailed user & training manualsOther Responsibilities:General administrative responsibilitiesReading & editing copy for the company magazine & various communicationSourcing of promotional items / clothing & ensuring that the branding is done as per the designPlanning & coordinating of various company events, conferences, fundraisers & awards parties

Prepare requisitions, orders / documents for purchasing or requisitioning new or additional stock items Negotiate with suppliers for the lowest prices, best quality product & best serviceParticipates in supplier negotiations & develops supplier relationshipsResearches, interviews, & negotiates with suppliers to obtain prices & specificationsProvides routine administrative supportContacting vendors or using catalogs to conduct pricing comparisons for materialsPerforming record keeping, follow-up & reporting activities on organizational purchasesEstablish & maintain vendor databases for approved sources of equipment & servicesCommunicates with suppliers on forecasts, products, pricing, orders, queries & new developmentsContinuing sourcing alternate products with an increased cost & quality benefitManages & ensures optimal stock levels of all productsKeeps records of all purchasing documents, price lists & brochuresEstablishing contributing & continually improving the procurement process costEnsuring that orders are delivered, stock is checked & that invoices & handed in for paymentManages day-to-day procurement needsDevelops & maintains a prioritized list of suppliersAssisting with maintaining & improving the company’s BEE scoreSources BEE suppliers when neededTravel Responsibilities:Arranging local or international flightsBooking car rentalSourcing accommodation at various guest houses, lodges & hotelsArranging transfers & shuttles when neededOther Responsibilities:FilingBindingConference booking & arrangementsHandling of subscriptionsOversee maintenance & cleaning staffMeeting booking & preparationDiary managementReception dutiesManaging drivers’ delivery scheduleMonthly credit card reconciliationMinutes for meetings