Responsible for running the day-to-day operations, including hiring and training employees, bidding and booking jobs, scheduling cleaners, monitoring supply levels, advertising, handling payments, payroll and quality control.

Responsible for running the day-to-day operations, including waiting on customers, purchasing and stocking of inventory, setup of displays, pricing of goods, handling payments, advertising, market research and quality control.

Responsible for running the day-to-day operations, including waiting on customers, assisting customers with product selection, purchasing and stocking of inventory, setup of displays, pricing of goods, handling payments, organizing and running events with vendors, advertising, market research and quality control.

• Certified on all makes of new vehicles.• Responsible for handling high quantity internet inquiries, vehicle selection process, sales process, including the financial negotiations, the delivery process, and follow-up with all customers, including requesting referrals.• Maintained the highest CSI in the company for seven consecutive months.

• Certified on new Mercedes-Benz as well as Mercedes-Benz used.• Experience in dealing with high-profile clients as well as high-end retail units on a daily basis. High-end units consisted of brands such as Maybach, Rolls Royce, Bentley, Ferrari, Maserati, Land Rover, BMW, Jaguar and Audi.• Responsible for handling high quantity internet inquiries, vehicle selection process, sales process, including the financial negotiations, delivery process, and follow-up with all customers, including requesting referrals.• Maintained the highest CSI in the company for nine consecutive months.

• Certified on all makes of new vehicles.• Experience in managing all Internet inquiries for all makes of vehicles both new and used.• Developed an outbound calling, email, and postal structure, to be used by a sales staff of twenty sales consultants, to effectively schedule and confirm appointments with customers.• Responsible for following up with all sales staff on their personal progress with the internet inquiries which I assigned, following up with all internet inquiries personally, to ensure they were contacted by sales staff, and to offer my assistance with their inquiries as well.• Responsible for all aspects of the vehicle selection process, sales process, including the financial negotiations, vehicle delivery process, and follow-up with all customers, including requesting referrals.• Maintained the highest CSI in the company for a total of fifteen months.

Responsible for all incoming sales calls directed to my station, sales process, shipping process, and customer service issues, expanding customer base using cold-calling and requesting repeat and referral business.

Responsible for hiring and training a dialer of fifteen telephone sales representatives on all current and new programs, developing sales scripts to be used by telephone sales representatives, monitoring outbound calls made by telephone sales representatives, maintaining set sales per hour quota for dialer, handling all aspects of outbound sales call process while maintaining set sales per hour quota for myself.