Thomas Healy

Thomas Healy Email and Phone Number

Interim Executive Director of Admission @ University of Baltimore
Baltimore, MD, US
Thomas Healy's Location
Baltimore, Maryland, United States, United States
Thomas Healy's Contact Details

Thomas Healy personal email

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Thomas Healy phone numbers

About Thomas Healy

Thomas Healy is a Interim Executive Director of Admission at University of Baltimore. He possess expertise in customer service, microsoft office, training, management, leadership and 9 more skills.

Thomas Healy's Current Company Details
University of Baltimore

University Of Baltimore

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Interim Executive Director of Admission
Baltimore, MD, US
Thomas Healy Work Experience Details
  • University Of Baltimore
    Interim Executive Director Of Admission
    University Of Baltimore
    Baltimore, Md, Us
    View
  • University Of Baltimore
    Director Of Enrollment Management - Systems & Compliance
    University Of Baltimore Nov 2021 - Present
    Baltimore, Maryland, United States
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  • University Of Baltimore
    Systems And Compliance Lead - Office Of Financial Aid
    University Of Baltimore Oct 2020 - Nov 2021
    Baltimore, Maryland, United States
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  • University Of Baltimore
    Interim Associate Director - Office Of Financial Aid
    University Of Baltimore Jul 2019 - Oct 2020
    Baltimore, Maryland
    View
  • University Of Baltimore
    Senior Finanial Aid Counselor
    University Of Baltimore Oct 2017 - Oct 2020
    Baltimore, Maryland Area
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  • Connections Education
    Customer Care Supervisor
    Connections Education Nov 2016 - Oct 2017
    Columbia, Md
    ● Oversee and monitor the daily functions of a team of twelve professional service representatives who assist both students and families via inbound and outbound phone calls as well as emails● Creating trainings and guidelines for new policies organizations acquired by the company and present them to various teams within the family support department ● Handle escalated student situations involving reaching out leaders of other departments and employees of other schools● Review resumes and Hirievue’s and conduct in person interviews for hiring professional service representatives and temporary employees● Organize and conduct weekly one on one coaching sessions with members of the department and monthly team calibrations● Created and maintain Google website for documents, scheduling, and internal communication for the student support department ● Attend conferences as a representative of the student support department to meet with employees of other departments and schools
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  • Laureate International Universities
    Senior Financial Services Representative
    Laureate International Universities Jan 2014 - Oct 2016
    Baltimore, Maryland Area
    - Help develop and advance financial services representatives through daily tasks to accomplish goals- Coach new hires and set performance expectations- Act as stand in manager resolving escalated student accounts - Establish and manage expectations for new and existing staff- Responsibility of meeting service level goals and creating new processes to accomplish those goals- Identify and track student behavior to improve student experience - Perform quality monitoring and coaching sessions for financial services representatives
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  • Laureate International Universities
    Student Financial Services Representative
    Laureate International Universities Aug 2011 - Dec 2013
    Baltimore, Maryland Area
    - Provided students financial aid/bursar support through averaging 60 phone calls and 25 emails per day- Performed Y-connect sessions for new hires and visiting members of other departments- Assisted students through all steps of the financial aid processes- Enforced federal and Walden University financial aid regulations- Researched student accounts through multiple internal systems (Onyx, Banner, Powerfaids)- Assisted students with navigation of Walden University portals and systems- Escalated complex issues to interdepartmental leadership when expedition was required- Tracked student issues through to resolution- Identified process improvement suggestions and made revisions to student communications
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  • Verizon Wireless
    Senior Customer Service Representative
    Verizon Wireless Feb 2009 - Aug 2011
    Hanover, Md
    - Reviewed and assisted customers’ with billing questions while averaging 55 phone calls per day- Tier 1 technical support for cell phones and mobile broadband devices- Assisted and present peers with best upgrading practices- Customer Service On Call program providing peers with floor support- Acted as stand in supervisor taking escalated customer calls
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Thomas Healy Skills

Customer Service Microsoft Office Training Management Leadership Team Building Public Speaking Data Analysis Microsoft Word Microsoft Excel Time Management Powerpoint Social Media Social Networking

Thomas Healy Education Details

Frequently Asked Questions about Thomas Healy

What company does Thomas Healy work for?

Thomas Healy works for University Of Baltimore

What is Thomas Healy's role at the current company?

Thomas Healy's current role is Interim Executive Director of Admission.

What is Thomas Healy's email address?

Thomas Healy's email address is th****@****ate.net

What is Thomas Healy's direct phone number?

Thomas Healy's direct phone number is +141024*****

What schools did Thomas Healy attend?

Thomas Healy attended York College Of Pennsylvania, University Of Maryland Global Campus, Walden University.

What skills is Thomas Healy known for?

Thomas Healy has skills like Customer Service, Microsoft Office, Training, Management, Leadership, Team Building, Public Speaking, Data Analysis, Microsoft Word, Microsoft Excel, Time Management, Powerpoint.

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