Thomas Heil Email & Phone Number

Assisted in Developing Wi-Fi marketing solution for deployment in area restaurants• Responsible for Several IT accounts• Responsible for Repair and servicing of customer electronics• Serviced Windows XP, Windows Vista, Windows 7 & Windows 8 Machines• Did troubleshooting in several windows programs including Internet Explorer, andMicrosoft Office• Serviced Hardware from multiple manufacturers such as HP, Dell, Samsung, & Acer.Including motherboard swaps, charge port repair, and LCD replacement.• Installed wireless access points at several local restaurants

Appointed to the Woodman Drive location directly out of training which is the highestvolume store in the company.• Created beer rotations and active relationships with beer representatives to increasealcohol sales.• Assisted in action plans that saw a notable improvement in bar cleanliness and waste• Through dedicated customer service, have assisted in building sales from trendingdown to being up in sales on a consistent basis.

Appointed to Moraine, Ohio Location where I improved the store’s Scorecard rankingfrom 1.98 (Significantly Below target) to 3.38 (On Target) in two months, by improvingupon staffing levels, and utilizing more effective cost controls to improve profitability ofthe location.• Promoted to General Manager in September of 2010 and Appointed to Beavercreek,Ohio location. I was put in charge of Beavercreek to oversee the complete renovationas to what was to become the “Farm Fresh Refresh.” I improved the store’s sales frombeing -10% to being up 6% in the course of 9 months, by employing better trainingtechniques, more efficiently managing and engaging the current staff, driving customersatisfaction, and actively marketing to the local area to increase awareness of ourlocation.• Assigned to Miamisburg, Ohio in April of 2009. I was assigned as Assistant GeneralManager to the Miamisburg location, where I implemented core safety procedures forfood handling. From my efforts, we managed to achieve a score of 95.4% on our Bi-Annual food safety audit, awarding us a “Best In Class” status within the company.• Assigned to Huber Heights, Ohio in September of 2007. Arrived at location as an

I was responsible for all paperwork and processing of the loans in the company. I ran asmall office staff of 5 loan processors and ensured that all compliance laws were metand that all loans were completed in a timely fashion.

Education record

High School Diploma