Thomas Helmer Email & Phone Number

Cincinnati, Oh, Us

Cincinnati, Oh, Us

Cincinnati, Oh, Us

Raleigh, North Carolina, Us

Manage all aspects of triple-play service delivery at FTTX properties in the South East utilizing G-PON and Active Ethernet Technologies Perform Tier 1, 2 and 3 Network and Video troubleshooting and engage vendors when needed Install and Provision all G-PON equipment for service delivery Manage equipment, circuit and technology upgrades and transitions as well as new FTTX property launches Obtained Cisco and Zhone GPON Certifications to increase productivity and department efficiencyNetwork Administration, design and router configuration Work with vendors to assist with Sales Engineering for new opportunities

Fort Lauderdale, Fl, Us

Fusion Arc splicing of fiber infrastructure utilizing V-Groove and Core alignment splicers. Troubleshoot and maintain wiring, triple-play services, and equipment on service networks (GPON, BPON, Active Ethernet, and Coaxial Plants) Assist Network and Video Engineers on property/plant-wide issues while troubleshooting and making repairs in head-ends/MDF’s and site routers Installed PON, VOIP, networking and digital cable hardware Reviewed other technician’s installations and maintenance practices to ensure quality

Traveled Nationally to meet with clients. Conducted Door-to-Door marketing campaigns Met and exceeded quotas for sales and customer retention each quarter while identifying opportunities for additional revenue and sales growth Identified opportunities for improvement and helped design and implement, across the team, solutions to be more effective Managed ~100 clients with an Annual Revenue of more than $13 Million dollars Develop and maintain CRM database utilized by all account managers in Hosted Solutions Generate reporting for Hosted Solutions clients as well as internal management utilizing the CRM database in addition to reports generated in SAS Studio Responsible for interfacing with property management to provide support with marketing, sales, and operations Increased revenue and subscriber counts in assigned territories utilizing available resources

Troubleshoot and maintain wiring, services, and equipment on service networks (GPON, BPON, Active Ethernet, and Coaxial Plants) Assist Network and Video Engineers on property/plant-wide issues while troubleshooting and making repairs in head-ends/MDF’s and site routers Installed PON, VOIP, networking and digital cable hardware Reviewed other technician’s installations and maintenance practices to ensure quality

Managed property and client relationships with Regional Operations Manager Reviewed documentation and data in Enlighten (CRM database) for accuracy and accountability purposes. Identified recurring issues and drove resolution Collaborated with Field Operations, Call Centers, Engineering and Network Operations Center to ensure customer service expectations and Service Level Agreements were exceeded

Proactively contacted customers to activate voice, video, and data services at new homes Identified and corrected a wide variety of issues with voice, video and data services as wellas wiring and equipment (routers, set top boxes, switches, jacks, punch blocks, etc..).Installed VOIP and digital cable hardwareMaintained high level of documentation and communication with peers and managementthroughout organization in order to provide excellent customer service and

Assisted Lead Tech with installation of voice/data/coaxial/fiber optic cabling and related hardware (racks and cabinets) Terminated category 5e and 6 wiring, coaxial, composite and fiber optic (mechanical termination) cabling as well as patch panels and 66/110 blocks Promoted to a Lead Tech in 6 months and provided work van to lead installations and supervise technicians

Columbus, Ga, Us

Obtained Life and Health Insurance LicenseExecuted established process on new payroll accountsContacted business managers, owners and decision makers to present product offerings andenhance employee benefits packages

Education record

Education record