Thomas Hernandez Email & Phone Number

Greater Los Angeles Area

Greater Los Angeles Area

Proactively develop a sales funnel through ongoing communications to assigned customers, utilizing multiple methods including, but not limited to customer visits, phone calls, e-mail and marketing tools. Carefully monitor expiring services and contracts and uncovers opportunities to generate additional revenue through up-selling, proposals, RFPs, and ongoing marketing promotions. Complete account planning that includes managing growth and retention activities for all clients within the assigned account base (including development of account profiles, account strategy and facilitating all required duties and tasks necessary to deliver a positive customer experience).Monitor assigned account activities (e.g., Customer Alerts, trouble tickets, billing adjustments and collection reports) and follows up as necessary to research, facilitate, and ensure customer satisfaction.Facilitate customer order requests for moves, adds, changes, and disconnects. Initiates orders and ensures that the orders have been completed in a timely and accurate manner to the customer’s satisfaction.Manage contractual obligations to ensure compliance is maintained with terms and conditions specified in contracts/Master Service Agreements.

Greater Los Angeles Area

Los Angeles

Greater Los Angeles Area

Greater Los Angeles Area

Masters, Technology Management

Bachelor'S Degree, Telecommunications Management