Thomas Herzlinger Email and Phone Number

Experienced customer relationship management consulting & competence company with extended education skills on measurable sales & service performance.Always keeping results high and the customers excited. Highly motivated and used to work in high-performance work environments. Very enthousiastic and a plucky „lets do it" attitude.Focus:Analyzing and identifying opportunities that companies or teams can improve on customer relationship plus sales & service management! Support to see the big picture of each employee & market. Sharing valuable business knowledge and information plus instructing others.Skills:customer relationship management, sales & service strategies, customer service, customer satisfaction, customer experience optimization, service & sales on the phone, keyboard and personally, teamtraining, e-learning, invoicing, handling claims, deescalation.Tools: voice-based and voice-controlled sales and service support communication tools, kpi-management dash- & leadership boards.Markets and Industries: Logistics, Travel Industries, IT & Telecom, Service Business, Energy Markets, Trading, Retail, FMCGs and a lot more on all company sizes from start-ups to global players