Thomas Heuke Email & Phone Number

Greater Atlanta Area

Operate as lead point of contact for any and all matters specific to your customersConduct regularly, proactive business service reviewsDrive internal tasks with Client Services Program Manager for marketing campaigns and initiativesWork across multiple departments to complete task and action items for customer satisfactionMonitor customer response in communication outreach efforts, by program, product, geographic and demographic fields.Process Design and Documentation: Document existing processes and implement improvements to enhance customer communication productivity. Recommend new methods to enhance productivity and performance.Analysis of customer base coverage models, generating routes for improvement

Greater Atlanta Area

Generate rapport with Opportunities, and guide through the sales process.Follow up with Opportunities, and shorten sales timeline.Meet monthly goals for revenue generated, and Opportunity sold.

Greater Atlanta Area

Made initial contact with new leads via outbound calling.Qualified leads for Account Executives to finalize sale.

Atlanta, Ga.

Providing analytical studies and results for corporate level complaints. Corresponding to customer who are requesting executive level helpMeeting and resolving complaints from the following bureaus: FCC, CCTS, BBB, FTC, ETC...Working with Process improvement departments, Learning and Development, Real Time Business solution departments to provide feedback in order to implement or change existing policyAssisting and gathering information from all LOBs for progress concerning customers or corporate level issues. (Legal, Investor Relations, Public Relations, Advance Ops, NOC, LNP, etc...)

Greater Atlanta Area