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Thomas Hinds Email & Phone Number
Service Desk Manager
at
INSPYR Solutions
1 work email found
@encova.com
2 phones found area 304
LinkedIn matched
✓ Verified July 2026
4 data sources
Profile completeness 100%
Current company
Role
Service Desk Manager
Location
Charleston, West Virginia, United States
Company size
Who is Thomas Hinds? Overview
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Quick answer
Thomas Hinds is listed as Service Desk Manager at INSPYR Solutions, a with 847 employees, based in Charleston, West Virginia, United States. AeroLeads shows a work email signal at encova.com, phone signal with area code 304, and a matched LinkedIn profile for Thomas Hinds.
Thomas Hinds previously worked as Service Desk Manager at Bgsf and Team Lead Infrastructure and Operations - Service Desk at Encova Insurance. Thomas Hinds holds Bachelor Of Science (B.S.), Business Administration And Management, General from West Virginia State University.
Company email context
Email format at INSPYR Solutions
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{first}.{last}@encova.com
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AeroLeads found 1 current-domain work email signal for Thomas Hinds. Compare company email patterns before reaching out.
Profile bio
About Thomas Hinds
I am a proud member of the Information Technology community! A particular area that interests me is the connection between the business (end users) and the information technology teams. I take great pride in my customer service skills, and it aids my company with ensuring our interdepartmental relationships remain in good standing. Frequently, I am given the opportunity to speak in front of business users in the form of training. Customer Satisfaction continues to be the driving force behind what I do everyday. Enriching the user experience starts with a human connection, and ends with user friendly systems. In my spare time, I enjoy fitness in the form of weight training, jogging, hiking, and soccer. Sports nutrition has become a part time hobby as well.
Listed skills include Computer Hardware, Windows Vista, Microsoft Office, Active Directory, and 43 others.
Current workplace
Thomas Hinds's current company
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Inspyr Solutions
8 roles
Thomas Hinds work experience
A career timeline built from the work history available for this profile.
Service Desk Manager
Team Lead Infrastructure And Operations - Service Desk
-Daily leadership of up to eleven direct reports in three locations throughout the US -Accountable for Contact Center with 40,000+ Annual Inquires & Incidents and Requests with 25,000+ Annual Portal-based Entries-Developing, monitoring, and maintaining KPIs-Revising and enforcing operating procedures-Monitoring Automatic Call Distributor (ACD) - Cisco Finesse and Genesys Cloud-Completing Performance Evaluations for direct reports-Responsible for hiring Full-Time Employees, Contract Employees, and Interns-Developing training plans for onboarding-Creation of staff schedules based on predicted volume-Member of Incident Management team-Process owner of Knowledge Management-Member of Change Advisory Board-Promoting ITIL centric Service Management -Testing ServiceNow modules, processes, and enhancements
Jan 2019 - Feb 2023
Information Technology Associate
BrickStreet Mutual Insurance Employee of the Month - July 2016BrickStreet Mutual Insurance Employee of the Year - 2016Information Technology End User Triage, VMware View Client Virtual Desktop Support, Active Directory User Account Support, End User Hardware Deployment, SerivceNow Ticket System Monitoring, IT Documentation.
Nov 2014 - Dec 2018
Helpdesk Technician
IT triage, VMware Virtual Desktop Support, User Account Support, Hardware Deployment.
Feb 2014 - Nov 2014
Level Ii Service Desk Analyst
IT Outsourcing. Remote Support, Phone Support, Triage, Ticket System Monitoring.
May 2013 - Feb 2014
Advanced Repair Agent
Lead software and hardware technician for South Charleston, West Virginia location. Malware removal, hardware diagnostics, and software installations. Managed inventory of client computers, and enforced data protection standards.
Oct 2010 - Jan 2013
Oct 2008 - Oct 2010
1 education record
Thomas Hinds education
-
West Virginia State University
FAQ
Frequently asked questions about Thomas Hinds
Quick answers generated from the profile data available on this page.
What company does Thomas Hinds work for?
Thomas Hinds works for INSPYR Solutions.
What is Thomas Hinds's role at INSPYR Solutions?
Thomas Hinds is listed as Service Desk Manager at INSPYR Solutions.
What is Thomas Hinds's email address?
AeroLeads has found 1 work email signal at @encova.com for Thomas Hinds at INSPYR Solutions.
What is Thomas Hinds's phone number?
AeroLeads has found 2 phone signal(s) with area code 304 for Thomas Hinds at INSPYR Solutions.
Where is Thomas Hinds based?
Thomas Hinds is based in Charleston, West Virginia, United States while working with INSPYR Solutions.
What companies has Thomas Hinds worked for?
Thomas Hinds has worked for Inspyr Solutions, Bgsf, Encova Insurance, Cdi Global Staffing Services, and Geek Squad.
How can I contact Thomas Hinds?
You can use AeroLeads to view verified contact signals for Thomas Hinds at INSPYR Solutions, including work email, phone, and LinkedIn data when available.
What schools did Thomas Hinds attend?
Thomas Hinds holds Bachelor Of Science (B.S.), Business Administration And Management, General from West Virginia State University.
What skills is Thomas Hinds known for?
Thomas Hinds is listed with skills including Computer Hardware, Windows Vista, Microsoft Office, Active Directory, Desktop Support Management, Remote Troubleshooting, Hardware Diagnostics, and Windows Xp.
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