Thomas Hislop Email & Phone Number

Austin, Tx, Us

Austin, Texas, United States

Account manager for 40 Checkers and 10 CKE franchise groups and corporate accounts totaling 500+ locations nationwide.Responsible for overall maintenance and swift expansion of accounts.Analyzed KPI’s and used QBR’s to present metrics-based decisions unique to each brand and franchisee to grow revenue.Working cross-functionally with sales, product, engineering, and marketing to propel drive thru AI product adoption forward.Traveling to client sites across North America to further adoption through training and best practices.

Austin, Texas, United States

Successfully launched Austin and Houston markets, managing over 20 client accounts across both market territories.Responsible for solving integration blockers between merchant and Coco, working with various POS platforms and aggregators.Cross-functional collaboration across field operations, MRO, engineering, and revenue teams to mitigate and solve merchant challenges.Oversaw entire post sale lifecycle for each individual clients unique structureAssisted the sales team in closing deals in addition to launching existing partners on additional 3rd party delivery services utilizing Coco.

Killeen-Temple Area

Managed the entire post-sale lifecycle of 300 partner restaurants including mitigation of churn and quarterly business reviews. Primary regional analyst overseeing driver effectiveness, market trends and partner metrics in a region consisting of 7 individual market zones.Waitr Launch Project Manager: Delegated corporate leader facilitating start-to-finish territory installation and customized infrastructure setup, specializing in step-by-step training and logistics from initial contract to go-live for individual partners as well as overall markets.Implemented marketing strategies for Central Texas restaurateurs and affiliates, fostering one-on-one relationships while enhancing platform growth and building partner revenueManaged a 400+ driver network, in charge of all labor and scheduling practices.Restructured and overhauled regional operations for contract partnerships from a W-2 modelResponsible for hiring, on-boarding, training and general oversight for all contractors and market personnel, including scheduling and corrective discipline as needed.Monitoring and developing market daily market flow, including individual driver and order allocation as needed as well as overall zoning and logistics.Motivate and maintain partnership with all stakeholders on the market team (PAM, BA, AMM and BDM).

Baton Rouge Metropolitan Area