Thomas Hocking Email & Phone Number

East Syracuse, New York, United States

• Exercise supervisory proficiencies regarding staffing, hiring, team development, performance appraisals, promotions, terminations, and controlling expenses through effective management of workflow• Conduct properly documented routine audits required by company policies and a cornerstone in maintaining a 100% compliance rating for all internal and external audits for the CMS department• Supervises CMS team by delegating tasks, leading by example, motivating team members to accomplish their goals, nurturing team member strengths, identifying areas for improvement, and coaches to improve team member skill sets• Facilitate communication between customers and the Federal Reserve Bank in regards to deposits, withdrawals, and inventory management

• Utilizes Advanced Microsoft Excel functions in order to troubleshoot and investigate irregular bank balances• Audits several bank vaults daily to verify monetary levels and problem solves any discrepancies• Reviews, tracks and monitors customer inventory and provides recommendations for business operations• Investigates and validates differences in ATM and Commercial deposits• Responsible for compliance and record retentions for all customer audits and reports

• Trained incoming new employees in proper security and processing protocol• Interfaced with customers via email for secondary customer deposit discrepancies• Confirmed teller deposit differences to validate accurate differences• Ensured adherence to applicable laws and regulations governing banking operations• Assured compliance with security and audit procedures

• Verified and consolidated multi-million dollar Federal Reserve Bank currency shipments from various banks• Securely, accurately and rapidly processed currency and check deposits• Preparation of deliveries for ATM machines and change orders for branch/commercial customers• Dual-control audit of customer assets for verification by balance and audit• Digitally recorded bagged liability for teller deposit processing

Syracuse, New York Area

• Processed payroll checks, Western Union transfers, utility payments, lottery sales, and store card maintenance• Maintained cashier reports and office security in accordance with company policies and procedures• Audited registers, printed media and utilized management functions as required• Accurately recorded and handled all company funds (EBT, Western Union and all other miscellaneous funds)