Thomas Hocking Email & Phone Number

East Syracuse, New York, United States

• Exercise supervisory proficiencies regarding staffing, hiring, team development, performance appraisals, promotions, terminations, and controlling expenses through effective management of workflow
• Conduct properly documented routine audits required by company policies and a cornerstone in maintaining a 100% compliance rating for all internal and external audits for the CMS department
• Supervises CMS team by delegating tasks, leading by example, motivating team members to accomplish their goals, nurturing team member strengths, identifying areas for improvement, and coaches to improve team member.
• Facilitate communication between customers and the Federal Reserve Bank in regards to deposits, withdrawals, and inventory management

• Utilizes Advanced Microsoft Excel functions in order to troubleshoot and investigate irregular bank balances
• Audits several bank vaults daily to verify monetary levels and problem solves any discrepancies
• Reviews, tracks and monitors customer inventory and provides recommendations for business operations
• Investigates and validates differences in ATM and Commercial deposits
• Responsible for compliance and record retentions for all customer audits and reports

• Trained incoming new employees in proper security and processing protocol
• Interfaced with customers via email for secondary customer deposit discrepancies
• Confirmed teller deposit differences to validate accurate differences
• Ensured adherence to applicable laws and regulations governing banking operations
• Assured compliance with security and audit procedures

• Verified and consolidated multi-million dollar Federal Reserve Bank currency shipments from various banks
• Securely, accurately and rapidly processed currency and check deposits
• Preparation of deliveries for ATM machines and change orders for branch/commercial customers
• Dual-control audit of customer assets for verification by balance and audit
• Digitally recorded bagged liability for teller deposit processing

Syracuse, New York Area

• Processed payroll checks, Western Union transfers, utility payments, lottery sales, and store card maintenance
• Maintained cashier reports and office security in accordance with company policies and procedures
• Audited registers, printed media and utilized management functions as required
• Accurately recorded and handled all company funds (EBT, Western Union and all other miscellaneous funds)