Managed Services Technician
Staunton, Virginia
Responsible for Managing help desk tickets from clients or internal IT. Diagnosed and repaired desktops and laptops, reimaging, physical repair. Managed switches, routers, AP’s, and networking for businesses and residences. Managed VOIP phone systems with FreePBX and FusionPBX for businesses and residences. Ran and patched CAT 5e, CAT 6, and CAT 6a cable for residential and business customers. Upkept strict documentation on customers and their various setups. Responsible for ADDS management of… Show more Responsible for Managing help desk tickets from clients or internal IT. Diagnosed and repaired desktops and laptops, reimaging, physical repair. Managed switches, routers, AP’s, and networking for businesses and residences. Managed VOIP phone systems with FreePBX and FusionPBX for businesses and residences. Ran and patched CAT 5e, CAT 6, and CAT 6a cable for residential and business customers. Upkept strict documentation on customers and their various setups. Responsible for ADDS management of the company, including server resources, and maintenance of all internal IT jobs. Responsible for upkeep of security protocols for all super admin passwords for each resource, and was the second line of support if team members had problems. Show less