Thomas Holly Email and Phone Number

• Act as a liaison for escalations from customer support, claims, leadership, & law enforcement• Provide support to members of the Turo community in the US, Canada, UK, and Australia • Independently manage & prioritize assigned caseload from start to finish with excellent follow-through• Complete detailed investigations & execute the appropriate strategy for each case type• Lead interviews with suspects & victims• Develop deep understanding of risk signals, review user accounts & transactions, & consistently identify fraud & other high-risk activity• Communicate case developments, trends, & other insights to team & management to drive continuous improvement• Work with & foster relationships with our network of law enforcement, external partners, & investigators • Assume responsibility for special projects assigned by management and contribute to colleague's projects

• Utilized appropriate fraud reporting tools and procedures to report confirmed fraud.• Identified fraudulent activity and patterns on member accounts through various reporting and investigative means. • Recognized improvement opportunities and recommended solutions to improve the effectiveness and efficiency of fraud prevention and detection for the team.• Took appropriate actions to mitigate risk and protect member and company assets.• Reviewed fraud cases quickly and efficiently while storing investigation documents in a highly detailed and organized manner.• Made outbound calls to probe and verify suspected payments/fraudulent activity.• Maintained a high level of professionalism in a remote, fast-paced environment under minimal supervision in a team environment utilizing Slack and other work tools.

• Investigated how operational, internal, or external shortage occurred & identified the specific drivers of that shortage• Assessed and analyzed reports and metrics to recognize gaps and trends• Identified and prevented fraudulent activities for new and ongoing cases• Coached team members to correct and compliant processes and educated them on the why behind the way things are completed• Apprehended shoplifters and conducted interviews to identify potential activity not yet discovered.• Stored and disposed of confidential investigation materials in a compliant manner when appropriate• Appeared in court to testify on behalf of Target as a witness for various investigations to ensure restitution and the resolution of various investigations