Thomas Holsonback Email & Phone Number

Greater St. Louis Area

North Little Rock Arkansas

Little Rock, Arkansas Area

• Claim Supervisor, individual Life (UL)/Disability (IDI)/Accident insurance
• Manage 12 FTE direct reports. Monitor daily, weekly and monthly metrics including: examiner and team productivity; volume of new/pending/open claims; financial and procedural accuracy; turnaround time.
• Provide guidance for complex and escalated claims. Develop and implement staff training and education.
• Ensure compliance with SOX, state-specific regulatory and unclaimed property requirements. Review semiweekly and monthly financial statements; understand and clear accounting suspense items.
• Cultivate relationships with partners in interdependent functional areas, identify opportunities and develop resources to improve the customer experience, proactively seek to exceed expectations and positively.

Little Rock, Arkansas And Jacksonville, Florida

• Claim Supervisor, group life, specified illness and disability claims
• Managed daily operations of 12 direct reports and ensured performance goals were met or exceeded for turnaround time, financial and procedural accuracy and productivity.
• Managed team performance including: claim production and administration, staffing, training/development, planning and budgeting.
• Evaluated claims administration systems to identify strengths and weaknesses and developed plans for system enhancements.
• Ensured the company received reimbursement under its reinsurance treaties and properly set claim reserves.Accomplishments:For life, disability, HIP and specified illness claims: Mapped and standardized claim processing.

Jacksonville, Florida

• Senior Claim Examiner, life, STD, LTD, HIP and MERP claims 2003-2007
• Adjudicated complex/high dollar value claims; handled attorney-represented claims, appeals and voluntary subrogation. Lead reviewer of potentially fraudulent claims.
• Reviewed all adverse decision claims prior to final determination.
• Researched and responded to DOI inquiries and requests for assistance.
• Ensured seamless integration of life waiver, STD and LTD claims.

Jacksonville, Florida Area

• Life Claims Analyst, Demutualization Projects, whole life policies 2000-2003
• Utilized Accurint and the Social Security Death Index to research in-force policies representing likely unclaimed property due to the death of the insured. Located family members and beneficiaries and solicited claims..
• Reviewed claims and made relief offers.
• Represented Prudential at claims mediation with plaintiff’s counsel; prepared mediation briefs with action recommendations and appeal responses. One of two non-attorneys selected to train mediators with company.