Thomas Holt Email & Phone Number

Fort Lauderdale, Fl

Responsible for strategic operational direction and support for 170+ Franchise/Licensee offices nationwide. Develop operational protocols and processes for all aspects of recruitment, staffing and system operations. Provided hands on training and support for new owners and internal staff of all levels, service recovery, financial management and state/federal/contractual compliances. • Focused on continual improvement of operational processes, training strategies and technology advances • Provide Executive leadership with performance management utilizing metrics, reporting and analysis.• Facilitate new office openings, conversions and closures to ensure operational standards are achieved.

Fort Lauderdale, Fl

Manage operational performance for South Region locations. Responsible for new business implementations, client service/recovery, compliance management and training for all new management associates. Lead new initiatives and developed processes and tools to impact productivity, efficiency and financial growth throughout the region. Key Highlights:Lead the development and implementation for automation of our compliance audit system that ensures 100% accountability for all new hires company-wide.SME in key operational areas including; E-Verify, Operational Studies (Consultant), Compliance, and Co-Employment.100% customer retention rate when leading high profile and volatile account recovery initiatives.

Fort Lauderdale, Fl

Responsible for the performance, retention and growth of assigned accounts ranging from $1 - $5 Million throughout the Southeast region. Successfully built relationships with all levels of client decision makers partnering on the development and execution of strategic initiatives. Trained and developed local office staff enabling them to proactively meet client needs by ensuring consistent recruiting and placement practices. Key Highlights:Achieved more than 100% of plan quota.Created and presented service reviews and training for internal and external audiences from office staff to client executives.Salvaged the relationships of multiple major accounts, increased compliance and service levels. Credited with growing business in accounts by 47%.

Fort Lauderdale, Fl

Full management responsibility for 120+ temporary, contract and pay-rolled employees, in US & Canada, for one of South Florida’s major software companies. Managed the intense process of account set up and conversion from the existing vendor, and implemented policies and procedures operating from client HQ campus. • Entrenched in the change management process, educating the client and transitioning employees on laws and regulations governing workforce management resulting in a dynamic partnership increasing business opportunities.• Successfully grew the account 200+%, increasing revenue by $2.2 million. Attended Performance Forum 3 times.• Partnered with client to develop and implement strategy to transfer entire 3rd party call center operations, on site. Staffed and developed call center team, improved SLA performance by 40%. • Recruited, placed and managed employees ranging from warehouse workers to Software Development Engineers.

Fort Lauderdale, Fl

Functional responsibility for the conversion process management of multiple Spherion offices converting from various legacy systems to PeopleSoft Software. Quickly learned PeopleSoft back and front office functionality, trained field offices on software while coaching and monitoring pre/post-conversion activities. Key highlights:Successfully converted field offices to the PeopleSoft software and facilitated the learning process.Continual training and problem solving with converted offices to ensure to customer operations.

Greensboro/Winston-Salem, North Carolina Area

Responsible for increasing revenue and bottom line performance for the staffing branch. Focused on the knowledge and sales of Spherion solutions and diverse lines of business. Facilitated technological upgrades and implementations for the district. Highlights:In a recessive economy, consistently performed at 100% - 170% of quota.Secured over $1million in retail revenue for selling multiple and often complex solutions.Qualified for exclusive Performance Forum honors for top-ranked sales representatives in the company

Greensboro/Winston-Salem, North Carolina Area

Multi-faceted role encompassing sales, recruitment, and major account management. Commissioned to learn client's business line to a consultant level to increase value-add and expand opportunity in client's organization. Key Highlights:Exceeded expectation for role, by finishing the year at 170% of quota.Opened Spherion up to new markets of business by educating myself on the intricacies of specific industries and adapting to their culture and terminology.Multi-Site Manager/UPS account

Greensboro, Nc

Responsible for the development of new lamination technology products from the development stage to full-scale production. Managed testing, data analysis, and manufacturing process for full production trials. Responsible for technical writing and documentation of patented pending product information, process, and quantifiable results. Instrumental in the conception, development and production of 3 patented products.Excelled in leading focus groups that alleviated departmental defects and increased efficiency utilizing Six Sigma and Kaizen principles of continuous improvement.Analyzed, created and presented 9 process and machine enhancements, that led to multi-million dollar savings for the company, while reducing safety accidents and risk in the Lamination department.

Greensboro/Winston-Salem, North Carolina Area

Facilitated all aspects of management for 100+ temporary employees, in multiple locations, including GMP compliance, production, and recruitment/hiring for 2nd and 3rd shift operations. Functioned as a liaison between Norrell management and Proctor & Gamble management. Successfully managed a culturally diverse workforce while maintaining an exceptional order/fill rate and safety/compliance record.Recognized for achievements in performance, customer service and safety.Credited for the increase in production, attendance and retention of employees in a high-paced manufacturing environment.

Managed 125+ employees for a multi-million dollar leisure entertainment facility. As an Opening Team Manager, facilitated implementation and set up procedures for 9 new facilities across the country. Developed operating procedures and provided hands-on training for all employees including managers, supervisors, hourly associates, security and maintenance personnel.