Thomas Hooks Email & Phone Number

Information Technology Resource Provider (ITRP), Technical Information Specialist• Provide Telework training to examiners desiring to work from home. Training includes: (Policy, hardware, software, connectivity, networking, communication and troubleshooting).• Provide training on proprietary automated information systems (AIS) software to patent examiners.• Provide formal demonstrations of AIS updated and changes.• Provide desk side support to patent… Show more Information Technology Resource Provider (ITRP), Technical Information Specialist• Provide Telework training to examiners desiring to work from home. Training includes: (Policy, hardware, software, connectivity, networking, communication and troubleshooting).• Provide training on proprietary automated information systems (AIS) software to patent examiners.• Provide formal demonstrations of AIS updated and changes.• Provide desk side support to patent examiners.• Project lead in document creation.• Create and update training material• Create and update Quick Reference Guides (QRG).• Conduct AIS training to examiners.• Man the Helpdesk for examiners who call in with questions• Manage knowledge base by proofreading and testing solutions• Lead and participate in technical chat room where patent examiners pose questions and get immediate response. • Train other trainers on the latest release of new AIS.• Trained and Certified new ITRPs in ITRP Academy. Show less

Customer Training Representative • Conducted customer training on Océ Wide format CADD plotter, Océ Narrow Format printers, and plot submission and driver software. • Scheduled training sessions.• Provided some follow up customer support.• Provided pre-sale technical support. • Contributed to knowledge base.• Implemented Software.• Trained fellow peers in my area of expertise.• Provided consulting services with… Show more Customer Training Representative • Conducted customer training on Océ Wide format CADD plotter, Océ Narrow Format printers, and plot submission and driver software. • Scheduled training sessions.• Provided some follow up customer support.• Provided pre-sale technical support. • Contributed to knowledge base.• Implemented Software.• Trained fellow peers in my area of expertise.• Provided consulting services with wide format plotters and software.Software: Print Exec Workgroup, Power Logic Controller, Account Center, Reprodesk, Océ Publisher, printer drivers. Show less

• Designed Computer Aided Engineering (CAE) software usage standards for Engineering. • Trained and supported all users on the CAE software and Drawing Management Software (DMS) in use by PMUSA. • Implemented software upgrades.• Created training and presentation material on DMS and Quality Systems Procedures. Implemented new DMS and CAE policies and procedures, and design software upgrades. Developed specifications for content of the courses.• Prepared lesson plans and obtained… Show more • Designed Computer Aided Engineering (CAE) software usage standards for Engineering. • Trained and supported all users on the CAE software and Drawing Management Software (DMS) in use by PMUSA. • Implemented software upgrades.• Created training and presentation material on DMS and Quality Systems Procedures. Implemented new DMS and CAE policies and procedures, and design software upgrades. Developed specifications for content of the courses.• Prepared lesson plans and obtained training materials.• Provided drawing management support, software upgrades• Performed software migration, testing, and installation• Managed classroom (machine upgrades, cleaning, A/V maintenance, etc) • Performed some mechanical modeling and drafting. Software: MicroStation, Solid Edge, AutoCAD, Visio, Inventor, Livelink and other in-house software programs Show less

• Managed courseware development and instructed SmartPlant Review (3D plant visualization software). Trained support and technical sales staff details of the product operations after major release. • Assessed personnel existing knowledge and skills. • Instructed all MicroStation classes. Instructed Autodesk’s AutoCAD 2000 basic class, Visualization (3D modeling) and drafting software such as Intergraph's SmartPlant Review and SmartSketch. • Managed classroom (machine and software… Show more • Managed courseware development and instructed SmartPlant Review (3D plant visualization software). Trained support and technical sales staff details of the product operations after major release. • Assessed personnel existing knowledge and skills. • Instructed all MicroStation classes. Instructed Autodesk’s AutoCAD 2000 basic class, Visualization (3D modeling) and drafting software such as Intergraph's SmartPlant Review and SmartSketch. • Managed classroom (machine and software installation). Scheduled classes in-house and at customer’s site.• Provided customer supported for SmartSketch, SmartPlant Review and MicroStation (CAD software). Software certification• Provided software consulting services.• Provided software upgrade training to Application Engineers in the fieldSoftware: MicroStation, AutoCAD, SmartPlant Review, SmartPlant P&ID, SmartSketch, SQL Windows NT, Visual Basic, MS Project, MS Access and other in-house software. Show less

Senior Technical Instructor (1991-1997) • Instructed MicroStation classes, AutoCAD R14, Intergraph’s Imagineer Technical, Modelview, Adobe Photoshop, Premier and Sound Forge.• Oversaw the writing of MicroStation 3D and MicroStation for Mappers courseware.• Contributed as member of project the direction of product training. • Provided software Support.• Presented technical material at trade shows.• Performed software certification.• Developed and taught AutoCAD… Show more Senior Technical Instructor (1991-1997) • Instructed MicroStation classes, AutoCAD R14, Intergraph’s Imagineer Technical, Modelview, Adobe Photoshop, Premier and Sound Forge.• Oversaw the writing of MicroStation 3D and MicroStation for Mappers courseware.• Contributed as member of project the direction of product training. • Provided software Support.• Presented technical material at trade shows.• Performed software certification.• Developed and taught AutoCAD classes for government clients. Show less