Hard Skills:Windows (All Versions), Microsoft Office (all versions), Access, Project, Visio, Collaboration Tools (Skype, Cisco, etc..), SharePoint 2007, 2010, PE2E (DAV, OC, Search) , WebEx, EAST, WEST, OACS, eDAN, CAD/CAE, MicroStation, AutoCAD, SQL, Oracle, TCP/IP, Networking, Momentum LiveLink, Visual Basic. Soft Skills: Software Trainer/Instructor, Software Support Analyst, Deskside Support, Telework Trainer/Support, Mentor/Supervisor, Document Management, Troubleshooting, Courseware Developer General Familiarity:Project Management, Blockchain, Artificial Intelligence (Deep Learning, Neural Networks, Machine Learning), Python.Recent Experience:• Lead of all Non-Patent Telework training• Conduct remote training• Supervised other personnel via mentoring, counseling and evaluation• Scheduled Telework classes• Supervise others in scheduling telework classes• Taught Examiners PE2E Search• Train Varying levels of Microsoft Excel, Outlook, Access, Visio and Project• Support Varying levels of Microsoft Excel, Outlook, Access, and Project• Train and Support Patents End to End (PE2E) AIS DAV, OC, Search, EDRS• Developed lesson plans• Assisted in managing Access Databases• Instructed Examiner Management on more efficient use software SPEDB• Served as SharePoint lead.• Mentored new ITRP recruits• Developed and taught small 15minutes instructions taught remotely via WebEx.• Assisted in updating knowledgebase design• Assisted updating PHP information via strategy meetings with clients.• Trained and supported patent examiners on various proprietary examining Automated Information Systems (AIS). OACS, eDan, EAST• Trained and supported SharePoint 2007• Administered SharePoint site.• Administered Knowledgebase• Train examiners how to use equipment and software to work from home. This entails detail training on policy, hardware, software, networking and troubleshooting issues.• Trained collaboration tools (Microsoft Office Lync, Skype, Cisco and WebEx). • Provide remote training via WebEx. • Update various quick reference guides.• Give demonstration both remote and in person of the new features of an upcoming release of AISs. • Train other trainers on delivery techniques for the demonstration of AISs. This allowed other trainers to have a smoother delivery of the demonstration during the allotted time.• Lead projects to update the teleworkers training courseware.• Lead or was member of various projects.• Work with Office of Chief Information Officer (OCIO) Service Desk to resolve examiner’s issues.
Listed skills include Cae, Hooks, Engineering, and Software.
