Thomas Horn Email & Phone Number

Tulsa, Ok, Us

Houston, Texas, United States

Network Engineer: Enerflex, Broken Arrow, OK

San Jose, California, United States

• Spearheaded the resolution of complex technical issues, enhancing customer satisfaction and system reliability.• Coordinated with cross-functional teams to tailor network solutions, driving seamless integration for diverse client needs.• Conducted extensive troubleshooting and administration across Mac OSX, Windows, and Linux platforms.• Created and maintained comprehensive documentation, contributing to a robust knowledge base for client support.• Investigated system-wide issues, located root causes and initiated deep corrective actions to prevent recurrence.• Managed technical updates, new knowledge base entries and new solution deployment.• Performed installation, configuration, and troubleshooting of network equipment across multiple vendors, primarily including Cisco and Extreme Networks devices.

Plymouth, Mn

• Provided Level 2 technical support, ensuring optimal performance and swift resolution of client issues.• Provided Level 3 technical support, acting as an escalation engineer for complex and difficult issues.• Formulated and customized network solutions to align with unique client requirements and business objectives.• Identified potential risks and mitigated them through lab analysis and Proof Of Concept testing, maintaining deployment integrity and client trust• Provided on-site troubleshooting, repair, and diagnostic support to resolve extremely challenging issues for 3 distinct premier-level customers.• Analyzed and replicated suspected issues using laboratory hardware to facilitate troubleshooting.• Created team knowledge base and authored over 40 technical documents on common issues.• Achieved Cisco Certified Network Associate (CCNA) certification in order to more effectively manage Cisco solutions within customer environments.

Emergency services dispatch - receives 911 and non-emergency calls for service and routes them accordingly, dispatching law enforcement, fire, and medical resources as necessary.

Taking service calls from customers and ensuring the proper medical gas supplies are delivered. Organizing driver routes in order to maximize efficiency. Collection of delinquent accounts. Operating SAP computer software and training others in its proper implementation. Acting as a liaison between center employees and central human resources office. Traveling as necessary to the Birmingham, AL location of LifeGas in order to maximize operational efficiency.

Bachelor Of Science (B.S.), Computer Engineering

Computer Science