Domestic Credit Control Team Leader with over 15 years’ experience in large multinational organisations, my current role manages the domestic debt recovery for SSE. Currently I manage up to 12 full time agents, I have deputised as the Domestic Assistant Manager when required. I am an energetic, ambitious person who has developed a mature and responsible approach to any task that I undertake, or situation that I am presented with. I have excellent project management skills, coupled with a strategic outlook and proven leadership ability. I oversee daily operational activities providing support and direction to the team, continuously providing coaching and feedback to each team member. Daily monitoring of the team in order to identify and coordinate team training needs, liaising with the supply trainer where necessary. Identify progression paths and career opportunities for each member of the team.