This job was 11 years with Brandman University until 2021, at which point the university was renamed as UMass Global.I acted as the guiding force behind all business operations spanning 15 locations across the Southern California and Washington regions, offering online and blended courses. As such, I traveled 50% of the time to engage directly with multiple levels of field leadership and continuing achieving operational excellence. Among my key contributions and achievements, I maintained… Show more This job was 11 years with Brandman University until 2021, at which point the university was renamed as UMass Global.I acted as the guiding force behind all business operations spanning 15 locations across the Southern California and Washington regions, offering online and blended courses. As such, I traveled 50% of the time to engage directly with multiple levels of field leadership and continuing achieving operational excellence. Among my key contributions and achievements, I maintained and developed Admissions and Enrollment processes, developed KPIs around admissions, and helped grow outcomes and revenue across the region.I also optimized the performance of Executive Directors and other leadership direct reports in the areas of Operations, Admissions, and Customer Service.I delivered the ongoing training, coaching, and mentorship that enabled team members to excel and achieve organizational objectives, and I regularly conducted 1:1 Zoom meetings, team meetings, and performance evaluations to identify areas for improvement and provide professional development to strengthen team members' productivity. My experience includes both, Online and Onsite Operations.Furthermore, I assumed full ownership of sourcing, recruiting, and onboarding top candidates to fill key roles at each location and increase talent, and I designed/refined strategic admissions and enrollment plans and policies, in addition to rolling out best practices to maximize operational effectiveness and drive the organizational mission and vision.I developed annual budgets and prioritized spending in partnership with the Finance and Accounting teams to strengthen bottom-line results. Show less

Operations, Enrollment, and Student Affairs Leader of a proprietary college offering Health and Nursing programs (including pharmacy programs), responsible for all day-to-day operations, student affairs, instructions, and enrollment management.I led the college through significant changes, and I grew the Nursing department significantly.I managed Enrollment and Admissions, Student Affairs, and Academic Affairs, and I was in charge ofhiring and recruiting of new faculty and staff… Show more Operations, Enrollment, and Student Affairs Leader of a proprietary college offering Health and Nursing programs (including pharmacy programs), responsible for all day-to-day operations, student affairs, instructions, and enrollment management.I led the college through significant changes, and I grew the Nursing department significantly.I managed Enrollment and Admissions, Student Affairs, and Academic Affairs, and I was in charge ofhiring and recruiting of new faculty and staff, management of faculty, and staff evaluation and training, and review.I also developed and managed budgets, and I was in charge of human resources and risk management. Show less

I reported to the Chief Operations Officer (COO) and directed all academic operations and admissions across six locations for American Career College and West Coast University, including owning budgeting for all operational areas, such as Admissions and Student Affairs, among others. Over my time in the role, I carefully evaluated student outcomes, career center, job placement, and other areas to use insights-gained to drive continuous improvement mindset and maximize performance.In my role… Show more I reported to the Chief Operations Officer (COO) and directed all academic operations and admissions across six locations for American Career College and West Coast University, including owning budgeting for all operational areas, such as Admissions and Student Affairs, among others. Over my time in the role, I carefully evaluated student outcomes, career center, job placement, and other areas to use insights-gained to drive continuous improvement mindset and maximize performance.In my role as Director of Special Project, I embraced the challenge of introducing new health programs to expand educational opportunities, including several programs in the Health Education function, which significantly boosted revenue.Worked hand-in-hand with the COO and other key leaders to develop short and long-term strategic admissions plans to support growth. I contributed thought leadership that enhanced customer satisfaction and student graduation/retention rates.I was relied on as a strategic business partner to educational leaders, advising on ways to enhance programs and curriculums. Show less

With Everest College, I served as their College President with full responsibility for all campus operations, student affairs, admissions and enrollment management, which included overseeing short & long-term strategic planning, admissions strategies, budgeting, and administrative functions. I succeeded in turning around the struggling college via significant changes to the admissions approach and building high-functioning, cross-functional teams.I also developed forecasts of new… Show more With Everest College, I served as their College President with full responsibility for all campus operations, student affairs, admissions and enrollment management, which included overseeing short & long-term strategic planning, admissions strategies, budgeting, and administrative functions. I succeeded in turning around the struggling college via significant changes to the admissions approach and building high-functioning, cross-functional teams.I also developed forecasts of new student enrollment, student retention rates, revenue, staffing needs, operational costs, and other key areas, leveraging insights to adapt operations and plans.I was designated as the local Compliance Officer, overseeing all programming to ensure standards were upheld to maintain vital accreditation and spearheading changes to maximize compliance.I led all planning, organizing, and evaluations of the entire educational program portfolio. Show less

I was accountable for all campus operations, student affairs, programs, and academic affairs. I built and continued to grow a new undergraduate department as a major component in changing the way the college did business, providing greater oversight of all undergraduate operations and programs.Supervised both graduate and undergraduate admissions departments, closely tracking student enrollments across all areas, including Extended Learning and international students.Played a key… Show more I was accountable for all campus operations, student affairs, programs, and academic affairs. I built and continued to grow a new undergraduate department as a major component in changing the way the college did business, providing greater oversight of all undergraduate operations and programs.Supervised both graduate and undergraduate admissions departments, closely tracking student enrollments across all areas, including Extended Learning and international students.Played a key role in the recruitment/hiring of new faculty and staff, as well as all faculty/staff evaluations and professional development.Established financial goals and managed budgets/spending to ensure all operations and programs were funded properly to achieve organizational goals.Taught Business Communications, Composition, Literature, and Public Speaking courses as a senior faculty member for the Keller Graduate School. Show less

I managed all regional operations and sales for the San Diego County office. Within one year, under my leadership the branch went from rank 55 in the nation to the top 5 performers. I had been recruited to turn around the local branch of a national paramedical services provider in the medical insurance industry for their operations in the entire San Diego County. I provided leadership in operations and administration and had complete P&L responsibility for all business operations, including… Show more I managed all regional operations and sales for the San Diego County office. Within one year, under my leadership the branch went from rank 55 in the nation to the top 5 performers. I had been recruited to turn around the local branch of a national paramedical services provider in the medical insurance industry for their operations in the entire San Diego County. I provided leadership in operations and administration and had complete P&L responsibility for all business operations, including forecasting, budget preparation and implementation. I also provided leadership and management for all staff members in the area office and field team, including coaching of department managers and staff. Show less