Thomas Horton

Thomas Horton Email and Phone Number

Customer Experience Manager @ Ubisoft
England, United Kingdom
Thomas Horton's Location
England, United Kingdom, United Kingdom
Thomas Horton's Contact Details

Thomas Horton work email

Thomas Horton personal email

n/a
About Thomas Horton

🚀 Product Designer | AI Enthusiast | UX LeaderI’m a Product Designer and UX Specialist passionate about creating user-centred, AI-driven solutions. My current focus is on integrating Generative AI into customer support, enhancing user experiences, and driving innovation.Collaborating with cross-functional teams, I deliver ethical and scalable solutions that align with both business goals and user needs. I’m always exploring new ways to merge UX and AI for better products.

Thomas Horton's Current Company Details
Ubisoft

Ubisoft

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Customer Experience Manager
England, United Kingdom
Website:
ubisoftgroup.com
Employees:
21976
Thomas Horton Work Experience Details
  • Ubisoft
    Customer Experience Manager
    Ubisoft
    England, United Kingdom
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  • Ubisoft
    Product Designer
    Ubisoft Nov 2023 - Present
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  • Ubisoft
    Automation Solution Developer
    Ubisoft Oct 2020 - Nov 2023
    Newcastle Upon Tyne, England, United Kingdom
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  • Npower
    Continuous Improvement Delivery Lead
    Npower Apr 2017 - Oct 2020
    Houghton Le Spring, Tyne And Wear, United Kingdom
    Working alongside IBM / IMI to enhance customer experience, while reducing costs by integrating AI virtual assistants through IBM Watson (Chat Bot). Developing governance processesDeveloping reconciliation processesDesigning robust MI to monitor over 10 million communications sent out to our customer base.Delivering end-to-end projects to contribute to critical cost reduction
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  • Npower
    Continuous Improvement Manager (Secondment)
    Npower Jul 2018 - Jun 2019
    200 Clough Rd, Hull Hu5 1Sn
    Driving a team of delivery leads to land multiple projects within extremely stringent timescales in npower business creating a large financial benefit.
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  • Npower
    Business Analyst
    Npower Nov 2015 - Apr 2017
    Limewood Approach, Leeds Ls14 1Ng
    Working within the SMART programme alongside IBM and Siemens to provide requirements to build a compatible system for Smart meters.Running detailed design workshopsWriting Technical Framework Documents (TFD)Writing Business Process Documents (BPS)Srong senior stakeholder managementComplex requirements
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  • Npower
    Subject Matter Expert Manager
    Npower Jul 2014 - Nov 2015
    Houghton Le Spring, Tyne And Wear, United Kingdom
    Providing support to re-design SAP into a SMART metering systemReviewing standard operating procedures for SMART (SOP)Reviewing Technical Framework Documents (TFD)Presenting the SMART journeyManaging offshore partners Managing a team of 7 SME'sWorkshop planning.
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  • Npower
    Customer Service Team Manager
    Npower Oct 2012 - Jul 2014
    Phoenix House, Trenchard Avenue, Stockton-On-Tees Ts17 0Db
    Fixing SAP CRM errors Training new staff for our new partner CapitaComplaintsHandling technical queriesPresenting group huddlesProcess confirmationNWOW Transformation Fault finding and resolution
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  • Natwest Group
    Insurance Manager
    Natwest Group Oct 2008 - Oct 2012
    Thornaby
    Manage operations and productivityIdentify and analyze risks associated with policiesDriving a team of 10 insurance advisorsUndertaken a full wave of Lean with McKinsey & Company
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Thomas Horton Skills

Customer Experience Smart Metering Sap Implementation Requirements Analysis Business Transformation Sap Stakeholder Management Plc Ladder Logic Autocad Insurance Business Analysis Cad Team Management Team Leadership Process Improvement Energy Strategy Artificial Intelligence Microsoft Office Microsoft Excel Business Process Change Management Training Electrical Engineering Customer Service Project Planning Business Process Improvement Requirements Gathering Management Project Management Business Process Mapping Isu Project Delivery Crm Analysis Performance Management Sap Crm

Thomas Horton Education Details

Frequently Asked Questions about Thomas Horton

What company does Thomas Horton work for?

Thomas Horton works for Ubisoft

What is Thomas Horton's role at the current company?

Thomas Horton's current role is Customer Experience Manager.

What is Thomas Horton's email address?

Thomas Horton's email address is th****@****oft.com

What schools did Thomas Horton attend?

Thomas Horton attended Northumbria University, Middlesbrough College.

What are some of Thomas Horton's interests?

Thomas Horton has interest in Gadgets, Environment, Future Technologies, Education, Science And Technology, Animal Welfare, Health.

What skills is Thomas Horton known for?

Thomas Horton has skills like Customer Experience, Smart Metering, Sap Implementation, Requirements Analysis, Business Transformation, Sap, Stakeholder Management, Plc Ladder Logic, Autocad, Insurance, Business Analysis, Cad.

Who are Thomas Horton's colleagues?

Thomas Horton's colleagues are Rachel Suen, Simon Magata, Nicolae Bădică, Bogoljub Popovic, Satyasai Satyasai, Nicolas Meyer, Mr Boxman.

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