Thomas Houver Email & Phone Number

Geneva, GE, CH

• Identifying and onboarding new channel partners (resellers, integrators) to grow the distribution network.
• Establishing and maintaining close and long-term relationships with key partners and vendors.
• Acting as a primary point of contact for strategic partners, handling escalations, and supporting queries and pricing negotiations.
• Coordinating with logistics and technical internal resources to ensure smooth operations and to meet partners’ expectations.
• Developing strategies with the marketing team that generate leads, through events and digital campaigns.
• Co-initiating a program to ensure that partners are well-equipped with the product knowledge and certifications.

Gland, Switzerland

• Supervising the local project team (PCO), being the main point of contact for any initial requests, allocating daily assignments to 3 team members
• Established a trust-based relationship with our vendors and partners thanks to a diligent and personalized service, helped insured growth in Romandie.
• Managing the projects’ margin set in collaboration with the Biz Dev team
• Adopting a collaborative approach and improving quality of internal communication, resulting in higher team members’ engagement and performance.
• Managed a cross-collaboration with Swiss German team to reshape the proposal design, for a more unified branding for partners.
• Guaranteeing SLAs are met and constantly monitoring quality standards and team results

Gland

• Supported the account management team in the ongoing development of existing and prospective Datastore partners
• Supplied quotations based on tailored partners’ needs, technical knowledge and strong communication skills.
• Advised and assisted over 20 active partners in their day-to-day data center projects, covering the entire Dell infrastructure portfolio.
• Achieved high partners’ satisfaction, by improving on continuous feedback.Coached new team members on internal processes and vendors’ solutions and tools.

• Dedicated to the offer creation and follow-up process for the data center business unit. Supported our main vendors’ renewal contracts.
• Supervised the new RFPs by creating the response template, obtaining technical information from internal and external stakeholders, monitoring the deliverables and ensuring deadlines were properly met.
• Developed customer management skills by organizing customers’ meetings to follow up ongoing and future projects.

Région De Genève, Suisse

I ensured helpdesk and support for the Geneva office, as well as the 4 others branches located in Lucerne, Zurich, Lugano and Dubai. (100 users)This position has drawned together various situations and day-to-day issues that I supported:1. User management: I managed a part of the Active Directory, by creating or modifying user accounts/groups, depending on.

Région De Genève, Suisse

- I ensured infrastructure's continuity in a Windows environment- I also handled helpdesk and support for the Geneva office (45 users)- From February through July 2012 I managed the IT onsite project for the International AIDS 2012 Conference in Washington D.C with overall technical and budget responsibility for 25000 people.This position gathers various.

Région De Genève, Suisse

- I handled helpdesk and support for the Geneva office (45 users).- I also set up and managed a VMWare solution (ESXi).- And from May through July I assisted my Manager in the IT onsite project for the IAS 2011 Conference in Rome, Italy.This position gathers various conference projects that I coordinated for this event:1. Assessment of requirements.

Région De Strasbourg, France

- I was part of an expert’s team and I assisted them during their different missions.These missions consisted in the setting up of servers (in workshop or onsite), network configurations, migrations or backup configurations for customers.

Manager Des Sytèmes D'Information

Analyste Programmeur, Système D'Information

Baccalauréat Scientifique, Option Physique Chimie