- Provide 1st and 2nd level technical support for end-users for University-owned hardware, software, peripherals, and mobile technology via phone and email. This includes but is not limited to diagnosing various operating system and application issues, as well as hardware-related problems as needed.- Research resolutions for technical support issues. Document resolutions in the departmental knowledge base and ticket system.- Responsible for acting as an escalation point and… Show more - Provide 1st and 2nd level technical support for end-users for University-owned hardware, software, peripherals, and mobile technology via phone and email. This includes but is not limited to diagnosing various operating system and application issues, as well as hardware-related problems as needed.- Research resolutions for technical support issues. Document resolutions in the departmental knowledge base and ticket system.- Responsible for acting as an escalation point and troubleshooting support for the Customer Engagement and Support student assistants as they diagnose and repair technical-related issues. - Maintain Service Desk metrics, to include incident and problem management.Other duties or projects as assigned as appropriate to rank and department mission, such as providing back-up coverage for various other professional technical support positions as needed. Show less

I provide support for client's on their day to day technical needs. Currently providing support in the Massapequa School District.

I am a Geek Squad Advanced Repair Agent. I diagnose and troubleshoot any and all electronics that come into the store. I perform both software and hardware repairs on various computers. This includes both Macintosh and Windows machines.