As Operations Manager (Bath & Wells) at First West of England, my remit covers overseeing service delivery, safety, and stakeholder relations for a sizable workforce and an extensive network. Expertise in people management and problem-solving has been fundamental in driving our team's success and ensuring operational excellence.My role involves managing internal and external engagement with a commitment to advancing public transport. Thanks to strong analytical skills, our operations have consistently met key performance indicators. My passion for progress in the public transport sector fuels the continuous improvement of our services and trust from our customers.