Thomas Hughes Email & Phone Number

Vienna, Va, Us

Oversee Navy Federal’s technology strategy and architecture, enterprise data and information management, enterprise platform engineering, API management services and Dev Sec Ops engineering, vision, strategic goals and multi-year roadmaps. Lead enterprise data and information management services, guiding Navy Federal’s transformation into a data-driven organization. Continue to accelerate Navy Federal’s journey towards a Cloud First, API led, data-driven, platform ecosystem enabled, secure and resilient enterprise. Ensure technology innovations align with the enterprise's overarching mission, impacting all aspects of business operations and member services.

Vienna, Va, Us

Responsible for driving the strategy and evolution of the Enterprise Data & Information Management division encompassing engineering, development, implementation, operations and support of Navy Federal's enterprise data analytics platforms including: baseline analytics and reporting, predictive and adaptive analytics, and a multi-cloud data ecosystem.Key focus areas:✦ Develop and oversee division strategy for data analytics, establish priorities and ensure alignment to organizational objectives.✦ Oversee all aspects of enterprise data platforms including development, operations, process mapping, automation, interoperability, operational data hubs, data lakes, data warehouses.✦ Oversee development and delivery of predictive and adaptive analytics technologies, infrastructure, and data science services.

New York, New York, Us

Responsible for the development and execution of architectures, strategies and roadmaps for business intelligence, analytics technology modernization, and data democratization initiatives in alignment with New York Life’s digital transformation efforts. Serving as a key strategist, architect, functional leader, and internal consultant to line of business Digital Data and Analytics teams to help shape and drive the transformation of NYL’s big data and analytics capabilities. Key areas of focus include: ✦ Define the architectural vision, strategy and transformational roadmaps for the modernization of NYL’s reporting and analytics capabilities towards a self-service data discovery and data visualization model supporting the growing base of “citizen data scientists”. ✦ Design, socialize and promote enabling Analytics Competency Centers and predictive analytics technology incubators to accelerate adoption of Data Analytics technologies and methods across business insight teams. ✦ Implement and lead Data Engineering Services to architect and build extensible, automated and secure data pipelines for data lake ingestion and integration of data across key digital channels (including changed data capture, streaming, IoT, digital health). ✦ Partner with Enterprise Data Governance to institute Personal Data Privacy Protection (PII, PHI) capabilities to maintain compliance with all internal and external data privacy policies and regulations (CCPA, GDPR).

Dublin, Ireland, Ie

Recruited to build strategic data analytics platforms & products for the Specialty Pharmaceuticals, Medical Devices, and Generic Pharmaceutical business units – making current insights & analytics more effective while also adding new capabilities & setting the foundation for insights that fuel competitive edge & drive better & faster decisions. KEY CONTRIBUTIONS:✦ Collaborated with business unit leaders and technology teams to shape enterprise-wide data and analytics vision, strategy & capability roadmap. Developed business centric, technical product strategies to drive measurable business value. Delivered technology product roadmaps aligned to evolving business strategy, integration of emerging technologies, product lifecycle management & organizational readiness.✦ Delivered complete overhaul of commercial data analytics capabilities leveraging advanced predictive & prescriptive methods to deliver data-driven insights & solutions in support of Commercial Excellence, Sales, Customer/Patient Engagement, Marketing, Market Access, Medical Affairs, and Outcomes Research/HEOR.✦ Drove the migration of key enabling commercial systems, databases, and technologies supporting 4 core businesses to an agile AWS cloud-based platform. Within 1 year consolidated four obsolete legacy data warehouses into an integrated enterprise data warehouse along with self-service data analysis and visualization capabilities.✦ Architected a new Big Data Analytics Ecosystem supporting Patient Journey Insights and Real World Evidence/Real World Data supporting the Healthcare Economics and Outcomes Research (HEOR) and Clinical Trials business teams. Resulted in six-figure cost savings for clinical studies in first year and new revenue generation of over $130M.✦ Improved commercial data quality, integrity, and accessibility through implementation of Customer Master Data Management solution and foundational Data Governance, Data Stewardship, and Data Quality Management programs.

Camden, Nj, Us

Recruited as a senior leadership change agent to drive complete transformation of Campbell's global Data and Analytics capabilities to serve as an enabler to the corporate strategy for growth and a digital transformation accelerator. I positioned the company to access world-class data/analytics capabilities across sales, marketing, finance, supply chain, product R & D, and the Office of the CEO/CFO to generate differentiating insights that enabled commercial growth and improved operational efficiencies. KEY CONTRIBUTIONS:✦ Established new BI Center of Excellence (COE) that aligned IT and business stakeholders, increased utilization of BI staffing to 100%, enhanced technical skill proficiency of team members, and cut support costs 20%.✦ Applied Waterfall and Agile concepts to develop innovative analytics development and delivery SDLC approach to drive 70% faster go-to-market time for BI applications.✦ Enhanced quality of business-facing IT services by integrating ITIL Service Management concepts into IT Operating Model, resulting in 100% SLA performance (up from 60%) and Foundational Service availability (up from 75%). Cut BI costs 49%.✦ Modernized business insight delivery capabilities through the implementation of digital marketing analytics, sentiment analytics, consumer interaction analytics, and market share analysis resulting in an average 20% increase in sales and 5% increase in market share across brands.✦ Transformed static operational reporting into a portfolio of visual descriptive and predictive analytic capabilities with an emphasis on self-service business utilization. Managed the delivery and operations of an 18 terabyte global data warehousing solution supporting sales, finance, supply chain, and corporate business functions.✦ Pioneered innovative financial analytics suite for Campbell’s executive leadership team to provide comprehensive source for financial information and performance metrics.

Us

Overseeing a team of 90 with full P&L responsibility for a multimillion-dollar project portfolio of BI capabilities and services, I overcame challenges related to the tremendous size and complexity of this international provider of health insurance, health care, and patient data services. In just 3 months, I obtained widespread buy-in for a new Business Intelligence, Data Warehousing, and advanced Data Science technology enterprise strategy. Collaborating with senior IT leaders and business stakeholders, I created the vision and direction for the COE organization, including big data strategy and advanced analytics, and led migration to the corporate-wide big data strategy. KEY CONTRIBUTIONS: ✦ Data & Analytics Strategy: Standardized tools and technology roadmap for enterprise-wide data warehousing and business intelligence/analytics featuring investments in Cognos, SAS, and Teradata. Negotiated 50% cut in software licensing costs resulting in annual savings in excess of $25MM. Created shared services competency centers for technology hosting, administration, and development. ✦ Large Scale Data Warehouse: Established 80-terabyte data warehouse and led the implementation of corporate-wide BI infrastructure platforms and operational support services. Led the transition to self-service reporting and guided analytics, lowering demand for IT-generated reports 80% to reduce cycle time 30% and save millions of dollars. ✦ Data Science: Created novel first-in-class SAS Grid Analytics and Data Science platform for data analysis related to actuarial, audit and recovery, and claims business processes. Drove $1+ million in internal operating revenue and six-figure cost cuts. ✦ Data Integration COE: Developed Enterprise Information Integration COE focusing managing master data to lay the groundwork for integration across enterprise business segment data warehouse assets.

New York, New York, Us

Recruited to develop and implement a complete Business Intelligence & Commercial Information Management program for the international pharmaceuticals, consumer health, and nutritional business units. In addition to creating a global IT organization and solutions delivery model and technical infrastructures, I managed a portfolio of commercial IT systems, operations and development teams to provide sales analysis, forecasting, market share reporting, brand profit/loss and inventory management processes.KEY CONTRIBUTIONS:✦ International IT Portfolio: Led rationalization of highly disjointed commercial systems, data warehouses, and redundant business intelligence technologies into a standardized and integrated portfolio of Field Sales Enablement/CRM, Master Data Management, Financial Reporting, and Marketing solutions.✦ Revenue Generating Business Intelligence: Executed a complete overhaul of data warehouse and business intelligence solutions across all international affiliates. Delivered strategic insights for Sales, Market Share, and Field Sales Optimization enabling $1Billion increase in emerging market sales revenue.✦ Syndicated Information Management: Harmonized redundant 3rd/party/syndicated data purchases across EMEA region resulting in 30% decrease in annual subscription fees.✦ IT Infrastructure & Data Center Expansion: Led the implementation of infrastructure hosting/data center operations for database management, business intelligence, data integration, and compute/storage platforms across the EMEA, Asia Pacific, and Latin America regions✦ R & D IT: Implemented full service IT function supporting the Infant Nutritional R & D business unit. Re-engineered business aligned portfolio of key systems and technologies including Electronic Lab Notebook, Lab Information Management System (LIMS), Lab Automation Technology Modernization, and Scientist Collaboration Environment.

Responsible for leading the modernization and standardization of Merck’s U.S. Commercial database technology, Business Intelligence, Master Data Management, and CRM capabilities. Controlling an annual budget of $10 million and managing an IT staff of 40 managers and individual contributors, I built, staffed, and managed a world-class, global Commercial applications, Business Intelligence & Database technology engineering organization.KEY CONTRIBUTIONS:✦ Commercial IT Strategy: Led the commercial IT strategy planning initiative to define a complete portfolio of integrated systems, foundational data assets, enabling technology platforms, and new IT organizational models to modernize and upgrade IT capabilities to support Merck’s evolving business model. ✦ Global Database Services: Reduced cost of DBMS infrastructure and operations 40% through infrastructure consolidation program. Decreased application deployment cycle time 30% through streamlined SLA-based hosting model. Supported worldwide install base in excess of 20,000 named users hosted on 1,300 production DBMS instances, achieved 99.99% sustained platform availability.✦ Enterprise Business Intelligence: Implemented full service Business Intelligence Competency Center (BICC) supporting a global install base of over 14,000 users. Achieved software license cost savings of $5 million and annual operational cost savings exceeding $400,000 through enterprise licensing deals.✦ Master Data Management: Architected and managed the technical delivery of Customer Master Data Management solutions and associated Data Governance processes to support US commercial business operations. Innovative hub/spoke architecture provided near real-time synchronization of master data items across Sales Force Automation/CRM, Order Management, Contract Management and Business Intelligence applications resulting in a true 3600 view of customer behavior.

Executive Leadership, Machine Learning & Artificial Intelligence: Implications For Business And Technology Strategy

Bachelor Of Arts - Ba, Political Science

Bachelor Of Science - Bs, Computer Science