I am an accomplished IT professional with over eight years of expertise in critical network infrastructure, help desk operations, and software development. My diverse experience spans multiple industries, including hospitality, industrial fabrication, financial services, and healthcare. Currently, I serve as an Implementation Specialist at SCC Soft Computer, a leading provider of laboratory and genetics information systems. In this role, I focus on adapting to customer needs, ensuring data quality assurance, and designing custom reports. Previously, I held the position of Senior Lead Engineer of IT at Refined Hospitality, where I briefly led the IT team, managed network infrastructure, scaled resources on demand, and resolved complex connectivity challenges.I am pursuing an Associate's degree in Cybersecurity at St. Petersburg College and hold several notable certifications, including:- **Cisco Certified Network Associate (CCNA) Routing and Switching**- **Microsoft Certified IT Professional: Enterprise Support Technician**- **TestOut Security Pro** from Atlantic Cape Community College- **Computer/Information Technology Administration and Management** from Georgia Institute of TechnologyMy core competencies include IT management, technical support, network administration, project management, and proactive threat protection. Additionally, I bring hands-on experience in cable installations and network scaling. I thrive on learning new technologies and collaborating with dynamic teams to deliver innovative IT solutions that meet the expectations of clients and stakeholders. My goal is to continue driving excellence and innovation in the IT industry.
Listed skills include Leadership, Information Technology, Help Desk Support, Amazon Web Services, and 44 others.