Thomas Hurlbert, Mscm Email & Phone Number

• Reviews information on resource usage across projects or programs and plans for future requirements and investments at the business unit level• Guides organization-wide resource utilization to maximize performance and value add; monitors the organization’s operational efficiency• Partners with key stakeholders to build organization-wide improvements to impact the quality of products, services and processes• Establishes a culture that values high quality delivery of information; works to continuously improve the organization’s level of operational excellence• Balances short-term considerations with long-term goals, ensuring that critical deliverables are met• Helps other leaders proactively identify staffing needs/resources to accomplish dept goals• Plans for and assigns financial/material resources effectively across the business unit/function and in line with organizational resources and goals• Develops new methods, dashboards and tools for reporting aggregated service delivery results• Holds the organization and teams accountable for closing service delivery gaps, providing expert coaching on the implementation of initiatives• Develops long-term strategy for teams across the business to meet with customers and discuss feedback on products or services• Utilizes deep knowledge of the customer to understand unstated expectations and measure the performance of solutions against needs• Develops the strategy to meet long-term needs of the customer, endeavoring for the relationship to be viewed by the customer as indispensable and irreplaceable• Cultivates strategic partnerships between the organization and key constituents and allies (e.g., vendors, customers, industry groups, government); facilitates strategic connections and navigates relationship challenges• Creates an atmosphere and team culture that promotes trust among a large diverse team Relies on executive-level customer relationships to partner to solve inevitable issues on major initiatives

St Louis, Missouri, United States

Greater St. Louis Area

Greater St. Louis Area

• Overall responsibility for program P&L to ensure strong financial performance• Responsibility for WWT's Federal Region and some Comm-West programs• Ensuring customer satisfaction and SLA’s are met• Ongoing continuous improvement in both value to the customer and financial/operational performance• Maintain communication with client executive sponsors• Incremental business development that extends the program and/or identifies new business opportunities with the customer• Manage schedule, scope and milestone performance of the program• Manage the day-to-day program/projects as needed to grow the business• Manage major issue resolution and risk mitigation• Manage WWT cross functional issues. Ensure all functions within WWT are performing to program expectations• Interact with Program customers and vendors

Edwardsville, Il

• Overall responsibility for program P&L to ensure strong financial performance• Ensuring customer satisfaction and SLA’s are met• Ongoing continuous improvement in both value to the customer and financial/operational performance• Maintain communication with client executive sponsors• Incremental business development that extends the program and/or identifies new business opportunities with the customer• Manage schedule, scope and milestone performance of the program• Manage the day-to-day program/projects as needed to grow the business• Manage major issue resolution and risk mitigation• Manage WWT cross functional issues. Ensure all functions within WWT are performing to program expectations• Interact with Program customers and vendors

• Assist the Commercial business units with identifying and quoting Cisco support renewals. • Work with Commercial Inside Sales Representatives and the customer to maintain contract information on Cisco’s site• Run and maintain reports as necessary for our customers for their Cisco support contracts.• Be a resource for the Commercial business units for Cisco SMARTnet information and tools.• Build relationships with the internal and external customer

• Buyer responsibilities for the Edward Jones program• Manage the order fulfillment process, which may include all activities from quote to complete delivery of product, as dictated by the scope of the program• Process sales orders and purchase orders• Respond to Request for Quotes• Communicate regularly with the warehouse staff to ensure timely product delivery• Communicate delivery issues to the customer

Fort Leonard Wood, Fort Mccoy, Afghanistan

Army Reservist, called up to Active duty twice. Once for 5 months in 2003 (prepared to go to Iraq), second time in 2004 (went to Afghanistan, thru May 2005).

• Manage the relationship between Savvis and outsourced warehouse vendor• Responsible for $100,000 Purchasing card (Savvis credit card)• Control shipping/receiving functions at all Savvis data centers inside the United States• Manage relationship with 3rd party vendors dispatching technicians to customer sites to install and de-install Savvis equipment

-Maintain 3rd party vendor relations-Manage daily calls and work orders involving equipment failures at customer sites-Manage PR process-Issue equipment requests for new hire employees-Responsible for recovery of Savvis equipment from former customer sites and former Savvis employees

-Responsible for maintaining stock levels of specific equipment. -Issuing purchase requests for equipment not in stock. Tracking the requests until the equipment arrives at the warehouse.-Maintaing integrity of asset/inventory database.

Master Of Science - Ms, Supply Chain Management

Bachelor Of Arts, Criminal Justice