Thomas Hynes Email & Phone Number

Manchester, Gb

Manchester, United Kingdom

Accountable for the development and embedding of a robust controls culture in credit cards business. Point of contact for Data Protection Breaches.Identifying, monitoring and assessing and escalating (as appropriate) exceptions to AML/Sanctions obligations.Developed controls testing for telephony and processing teams inclusive of process confirmation in line with financial regulations and the day to day testing on building security.Embedded an analytical approach to risk management information that was directly driven from business performance which consequently developed strong improvement plans. This supported the improvement in credit cards risk certificate from 3 to 2 in the annual period of 2009 / 2010.Part of the Risk Management framework ‘3 lines of defence’.Managing local risk assessment and conducting regulatory audit checks on staff to meet compliance with Group practice.Presided over training and development of junior analysts across 8 staff, being a dedicated point of contact for day to day support, and consistently improving analytical performance.Coached and developed new staff in learning various risk testing methodologies and basic analysis techniques to effectively manage business testing needs in line with regulatory requirements.

Manchester, United Kingdom

Deputise for Team Leader on a regular basis, managing a team of 12 staff responsible for providing a quality service to our high profile/ high net worth customers.Support staff using performance management tools where appropriate.Deliver team communication huddles and Team Based Problem Solving sessions.Deal with complaints and complex requirements from clients and Relationship Managers.Act as a point of referral for all staff across 4 teams.Liaise with 3rd party suppliers to ensure highest possible standards of care achieved.Maintain upkeep of rescuer passports to ensure compliance to Treating Customers Fairly (TCF) policy for approximately 175 staff.