Thomas J. Email and Phone Number

Prepare and presents quotes, proposals, pricing, credit terms, and renewal, extension, or alteration of service contracts to customers. Activate and maintain contract services. Oversees customer services through quality checks and follow-up to help in identifying and resolving customer concerns. Maintains a professional image at all times through personal actions and initiatives. Enhancing the Company's reputation and brand image by consistently working to implement the Company's core values of commitment, interaction, and innovation. Obtains, develops, prepares, delivers, and presents sales materials, exhibits, and promotional programs when attending exhibits, conferences, meetings, and other local, regional, and national promotional opportunities. Training & Development - The Sales Representative is expected to continuously update their job knowledge (for both products and sales/marketing strategies and skills) by participating in educational opportunities; reading professional publications; networking; and participating in professional organizations. Reporting - The Sales Representative, prepares reports as assigned relative to activity, lost orders, closings, follow-up, and performance against budget. These reports may also be on special developments, information, or feedback gathered through field activity, including recommendations for product, service, pricing changes and evaluation of competitive developments. Performs other duties as assigned.

Fast-track promotion through increasingly responsible positions; directing service and projectplanning. Led, coordinated and supervised a team of regionally located technicians to assure timelyand accurate installation of equipment; including breakdown repair, training of customer’s staff andsuccessful financial completion.● Owned and drove business strategy and results, developed and implemented long termservice and sales strategies for customers and ensured customer troubleshooting escalationprocess is followed and driven to positive outcomes.● Accountable for financial results for region to meet or exceed AOP targets. Met or exceededAOP YOY; Pinnacle Award 2011● Worked regionally, across diverse functions to create future business plans for the growth insales and service..

Developed life-cycle solutions, strategies for growth and marketing, as well as, companyperformance, to align and compliment the service strategy for the Rocky Mountain zone. Essentialresponsibilities were to identify, rationalize, monitor and lead the project managers and interactionsbetween projects.● Provided direction and guidance to the project managers who initiate the project ofimplementation and service. Gathered market data for field input; Conducted S.W.O.T.analysis and established closed-loop tracking and reporting mechanisms to support productlaunches and training of personnel.

Installed extensive cardiology PACS solutions; including, Xcelera, Xcelera Connect, Webform,Easyweb and Echobroker. Provided second level onsite and remote support for Field ServiceEngineers nationwide.● Consistently entrusted with more responsibility; eventually developing and implementingtraining programs for the Image Systems Field Service Organization in North America.● Build and maintain successful relationship with customers and their staff● Research issues on various cardiology systems enabling resolution of customers concerns● Achieved consistent top rankings on a monthly basis, concerning resolution and customersatiation ratings.

Serviced Ultrasound Equipment• Grew contract base• Customer Service leader