Thomas J. Bonfiglio work email
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Thomas J. Bonfiglio personal email
Extensive experience leading and managing: technology projects & teams; call center operations teams; operations support teams; training development teams; workforce management & budget planning teams; and process improvment teams for Verizon Communications, Bell Atlantic, NYNEX, New York Telephone, AT&T & APR Consulting Inc. Seeking an executive leadership or business consulting position with a public or private corporation, government entity, university, or non-profit entity.Specialties: Strong and proven personnel leadership and management skills including: project planning & leadership; budget planning & administration; labor relations & contract negotiations; vendor contracts negotiations & management; Call Center operations management; workforce planning & administration; training development & delivery; and process analysis, improvement for ISO9000 certification.
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Student AdvisorMohawk Valley Community College Dec 2010 - Dec 2012Provide academic coaching, and guidance to new and continuing students seeking college degrees and professional certificates in the many majors and fields of study offered at the College. -
Business Consultant For VerizonApr Consulting Jan 2008 - Aug 2010Led the team that planned and coordinated work efforts required to separate specific voice & data networks and IT systems for one of Verizon's business units, in preparation for the sale of key land line assets and properties. Designed the organizational structure and developed the staffing plan for those segments of that same Verizon business unit that were being divested and sold. Led the team that developed a comprehensive contingency plan to enable a specific Verizon business unit to continue delivering wholesale and retail services to its customers without interruption during abnormal events. -
Director - Livesource Technology GroupVerizon Mar 2000 - Jun 2006Led, coached & directed a national team of 200 managers and associates responsible for the day to day operation of mission critical systems and infrastructure required to support Verizon’s operator services customers. This included daily system trouble resolution; digital switch upgrades; providing support for customer service, new technologies & new products; updating Directory Assistance, Line Information, and Call Intercept databases daily; managing 5 Data Operations Centers; management and surveillance of the data and router network; desktop & LAN support ; and developing and implementing new system interface software. Organization achieved ISO 9000 certification. -
Director - Operations SupportVerizon Jan 1998 - Mar 2000Led, coached and directed the Operator Services training development & delivery teams, process improvement team, and the desktop technology testing & certification team for Bell Atlantic (Verizon predecessor company). Negotiated Operator Services labor contract.
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Director Of Call Center OperationsVerizon Dec 1992 - Jan 1998Led, coached and directed daily operations for 13 Directory assistance and Call Completion call centers for Bell Atlantic (Verizon predecessor company). This included workforce management, budget planning and administration, and labor relations for a team of over 1200 managers and union represented employees. Planned 32 Call Center Consolidations and negotiated Operator Services labor contracts.
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MangerVerizon Jun 1971 - Dec 1992Held various Operations, Staff Support, and Project Manager Positions with NY Telephone, AT&T, and NYNEX Corporations (all Verizon predecessor companies).
Thomas J. Bonfiglio Skills
Thomas J. Bonfiglio Education Details
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Financial Analysis, Planning & Control -
Labor Relations - Mutual Gains Bargaining -
Systems Management -
Industrial Management
Frequently Asked Questions about Thomas J. Bonfiglio
What is Thomas J. Bonfiglio's role at the current company?
Thomas J. Bonfiglio's current role is Business Consultant & Student Advisor.
What is Thomas J. Bonfiglio's email address?
Thomas J. Bonfiglio's email address is to****@****zon.net
What schools did Thomas J. Bonfiglio attend?
Thomas J. Bonfiglio attended University Of Michigan, Cornell University, Binghamton University, Clarkson University.
What skills is Thomas J. Bonfiglio known for?
Thomas J. Bonfiglio has skills like Management, Process Improvement, Leadership, Project Planning, Employee Training, Troubleshooting, Coaching, Budgets, Management Consulting, Contract Negotiation, Call Centers, Human Resources.
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