- Head of logistics and operations at Distribution Center; payroll for Distribution staff, truck receiving, inventory quality control, all clerical office work, and delivery routing/scheduling.- Vetted technician repair claims as well as routing/scheduling and direct corporate office communication including but not limited to Corporate complaints, Attorney General as well as BBB inquiries, and in-person representation for some legal appearances.- Apply and charge financing (GE/Synchrony, Genesis, & Progressive) payments through multiple computerized platforms and databases for all three store locations.- Billing for all orders successfully completed in delivery and pickup through Order Management system for all three store locations and verified for accuracy.- Create and provide structure circulation for all four locations whilst highlighting company policies, all rules and regulations, to ensure company data is protected from any type of unauthorized release or inaccurate alteration. - In addition to workflow delegation, hiring and termination, also employee disciplinary action when necessary.

Company: The Morris Group RE LLCBrokerage: William Raveis Real Estate- Manage over 750+ REO (Bank Owned/Foreclosure/Short Sale) properties within six different states in the North East of the U.S.- Consistently maintain a professional and personable rapport with our Clients, Agents, and Buyers regarding offer submission, scheduling showing times, contract paperwork submission/revisions/addendum's/extensions via email, telecommunications, and in person.- Draw up and review Real Estate Purchase Addendum's along with state specific contracts for all properties in each state where different laws and regulations apply.- List properties on several different Multiple Listing Systems in different counties in each of the six states with a significant amount of detail and extraordinary representation.- Coordinate Field Team for daily inspections of property preservation updates including occupancy status, repair completion, exterior/lawn maintenance and winterization status.- Obtain, review and submit repair and preservation bids provided by multiple independent contractors and Bank appointed vendors to our Clients.- Conduct relocation assistance agreements with occupants along with court appointed evictions that are scheduled with authorities, Field Team members , assigned Vendors, and Relocation Coordinators.- Manage a large team of administrative, supervisory, and field staff to exude time management skills along with multi-tasking and high attention to detail in order to complete tasks assigned by clients in a high pressured, fast paced environment allotted with small marginal room for error.

- Head of logistics and operations at distribution center; receiving, inventory, technician scheduling.- Trained and coached 30+ Sales and Customer Service Rep’s to improve all skill sets; payroll.- Scheduled and routed deliveries for all stores in Fairfield County, managed inventory system, shipping and receiving for the main distribution center.- Assisted customers with orders which include processing payments, billing adjustments, delivery changes, technician appointments, and customer/client escalations.- Ordered, received, and stocked inventory on showroom floors.- Monitored daily and weekly goals with Sales Staff, conducted one-on-one training sessions daily for Reps to improve skill set.- Travelled between multiple stores including warehouse facility to conduct training/coaching whenever necessary.

- Managed personal team of 50+ Customer Service Representatives while supervising a full team of 200+ employees.- Reviewed call quality and monitored daily metrics as well as one on one coaching to improve a CSR skill set.- Conducted payroll, payment reporting, and interviewed candidates for hire.- Assisted customers with accounts such as taking payment, billing adjustments, technical support, sales, and any customer/client escalations.

- Managed a team of 15 Sales Representatives/Personal Trainers.- Head of Sales and Marketing for Newtown location.- Conducted payroll and interviewed candidates for hire.- Ordered, recieved, and stocked inventory.- Assisted customers with all financial transactions.