Oversee the establishment of the organization’s project management office (PMO) and development of standardized project management methodologies according to PMBOK and Agile Alliance best practices.• Established the health plan’s first formal methodology for the management of projects, including criteria for approving projects, requirements analysis, developing work schedules, utilizing project management software, and dealing with change management via integrated control procedures.• Oversaw the development of an integrated billing and financial system for the health plan, allowing more detailed analysis of medical, dental, and vision premiums. This project resulted in decreasing the monthly billing cycle from 2.5 weeks to 1 week and saving 200 monthly labor hours.• Spearheaded project to develop integrated inventory management system by diagramming, evaluating, and redefining work processes related to purchasing and warehousing throughout the hospital. • Restructured the hospital’s software department, leading to a 55% increase in project development capacity and a 35% decrease in rework labor hours.• Developed a broker portal for health plan-affiliated brokers to manage groups, achieving 30% adoption in 6 months. • Decreased system support request turnaround times by 50% with an integrated support ticketing platform.• Led the overhaul of the health plan’s U.S. claims system, increasing by 200% the claim processing throughput capacity and establishing the first system-based statistical tools for claim management and analysis.• Managed the launch of MediExcel’s first mobile app, enabling members to view detailed coverage information, schedule appointments, and obtain other pertinent information directly from their mobile devices.