Retirement
Current
Career Break
Temporary retirement
Apr 2023 - Present
AeroLeads people directory · profile
Thomas K. Email & Phone Number
IT Strategic Project Manager | BPO | SaaS | FinTech | Payments | Certified ScrumMaster® (CSM®) | Agile Methodology | Software Sales
at
Career Break
2 work emails found
@aquafinance.com
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Career Break
Role
IT Strategic Project Manager | BPO | SaaS | FinTech | Payments | Certified ScrumMaster® (CSM®) | Agile Methodology | Software Sales
Location
Wausau-Stevens Point Area, United States, United States
Who is Thomas K.? Overview
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Quick answer
Thomas K. is listed as IT Strategic Project Manager | BPO | SaaS | FinTech | Payments | Certified ScrumMaster® (CSM®) | Agile Methodology | Software Sales at Career Break, based in Wausau-Stevens Point Area, United States, United States. AeroLeads shows a work email signal at aquafinance.com and a matched LinkedIn profile for Thomas K..
Thomas K. previously worked as Retirement at Career Break and IT Strategic Project Manager | Business Analyst at Aqua Finance, Inc.. Thomas K. holds Associate Of Applied Science, Business Administration And Management from Northcentral Technical College.
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{first}{last}@aquafinance.com
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Profile bio
About Thomas K.
As a critical and analytical thinker, with over 20 years of experience. I transform business challenges into innovative technical solutions to increase productivity and create value for clients. Throughout my career, colleagues acknowledged me as a resourceful and technical team leader who gets along well with a wide variety of people. I accomplish this by building relationships based on trust and teamwork to achieve goals in project management, resource management, and customer consultation.◆ EXCEPTIONAL PERFORMANCE – I was honored to be twice nominated for the prestigious President’s Pinnacle Award while Senior Business Requirements Analyst. ◆ PROJECT MANAGEMENT – I spearheaded the upgrade of 8 First Data locations to the latest software version with additional features and benefits for faster processing, allocated resources, and identified risk to increase productivity and deliver 10 to 20% in cost savings. ◆ SYSTEM UPGRADE & TRAINING – When we launched our new processing system installation for AARP as the Team Leader, Lead Implementation Specialist, and Trainer, I conducted onsite training sessions for 9 weeks with staff and management, which increased processing times, delivered clearer reporting, and decreased resource expenses. I built an excellent relationship with the company and I was frequently requested as a project resource or team member.◆ SYSTEM INSTALLATION – As Project Manager, Team Leader, Trainer, and Lead Implementations Specialist, replaced complete current processing systems for NICOR Gas and trained staff, management and a new associate on remittance processing while implementing completely new software.◆ CONFLICT RESOLUTION – I resolved City of Seattle manager’s reluctance to move to new systems convincing staff and management of system stability with parallel testing between systems. ◆ STAFF RECRUITMENT & DEVELOPMENT – As National Installation Manager I recruited and hired installers nationwide, boosting the installer base from 15 to 200.
Listed skills include It Strategy, Cross Functional Team Leadership, Business Analysis, Pmp, and 44 others.
Current workplace
Thomas K.'s current company
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Career Break
11 roles · 27 years
Thomas K. work experience
A career timeline built from the work history available for this profile.
It Strategic Project Manager | Business Analyst
◆ Work in partnership with the WEB Portal team developing and documenting business requirements in JIRA.◆ Project SCRUM Master utilizing JIRA to plan and manage Sprints and Agile ceremonies along with DevOps.◆ Quality Assurance testing of all software and workflows including Development through User Acceptance. ◆ Managed 5 teams including Off-Shore; in all.
Mar 2020 - Mar 2023
Client Services Analyst - Iqa Team
Unitedhealthcare - Umr - Optumrx - Contracted Robert Half Associates
◆ Utilized 4 systems (AS400, Salesforce and 2 proprietary systems) to review benefit changes ◆ Collaborated with implementations to resolve errors ◆ Maintained a quality level of 96% and achieved 99.8%
Aug 2019 - Jan 2020
Project Management
◆ Contracted to commercial Insurance EPMO◆ Led project management of Microsoft Dynamics 365 CRM upgrade from version 8 to 9.2. ◆ Collaborated with major stakeholders and team members to understand current customizations, ensuring completion of all proper and required testing by sales, marketing, and customer service departments.◆ Managed Microsoft Dynamics.
Jul 2018 - Dec 2018
Retail Sales Specialist
Drove Kitchen and Bath department sales by developing relationships to earn customers trust and understanding of their needs and requirements to close the sale. Assumed department head role due to staff changes.◆ Achieved top district salesperson for fiscal week 19, selling $27.3K.◆ Achieved +6% over and above first 6 months quota of $245K as a part-time.
Jun 2017 - Jun 2018
Virtual Sales Executive - Integrated Receivables & Hyland Onbase Archives
Developed and maintained assigned territory for proprietary software, remittance processing software, targeting small corporate accounts (utilities, municipalities, and insurance) with 4,000 or less transactions daily.◆ Achieved 80% of $1M quota within first 9 months through building effective relationships with customers to best explain the program.
2014 - 2016
~2 yrs
Senior Business Requirements Analyst - Integrated Receivables & Hyland Onbase Archives
Remotely analyzed corporate customer’s current computer processing system for remittances to determine their specific needs based on the applicable software to develop and maintain customer requirements documents for project execution and project closure.◆ Identify strengths and weaknesses of alternative solutions to be able to demonstrate the value to the.
2012 - 2014
~2 yrs
Senior Project Coordinator | Project Manager - Integrated Receivables & Hyland On-Base Archives
Managed project rollouts, from inception to completion related to remittance payments processing, including statement of work creation to implementation, project sign-off and documentation, to final billing for projects with average cost of $2,5K to $30M delivering $25K to $50K in project annual savings. ◆ Over 20,000 hours of project management.
2005 - 2012
~7 yrs
Manager Customer Care - Integrated Receivables & Hyland Onbase Archives
Managed team of support analyst of up to 12 handle incoming trouble tickets to meet or exceed service level agreements. Lead new customer hand offs from professional services to customer care, manage, and track daily technical software and environment customer issues.◆ Greatly reduced number of outstanding call over 90 days to meet company’s SLA’s for.
2002 - 2005
~3 yrs
Team Lead Customer Care - Integrated Receivables
Managed team of 12 customer care associates to handle incoming software trouble tickets to meet or exceed SLA’s◆ Lead customer hand-offs from professional services installations to customer care, managed outstanding issues remaining from installation, tracked and managed daily technical software and environment customer issues to completion◆ Achieved 100%.
2001 - 2002
~1 yr
Project Lead Implementations - Remittance
Implemented and integrated complete processing systems for receivables - completed daily site progress reports, communicated with customer at VP level or higher, communicated with internal and external development teams to resolve outstanding issues◆ Customized ImageRPS® receivables software - customized backup software “ARCServe®”, customized proprietary.
1999 - 2001
~2 yrs
6 education records
Thomas K. education
Associate Of Applied Science, Business Administration And Management
Northcentral Technical College
Technical Diploma, Supervision - It Managers
Northcentral Technical College
Technical Diploma, Hr Supervision
Northcentral Technical College
It Technical Diploma, It Management | Lean Organizations Six Sigma
Northcentral Technical College
Technical Diploma, Advance Administrative Professional
Northcentral Technical College
Education record
University Of Wisconsin-Stevens Point
FAQ
Frequently asked questions about Thomas K.
Quick answers generated from the profile data available on this page.
What company does Thomas K. work for?
Thomas K. works for Career Break.
What is Thomas K.'s role at Career Break?
Thomas K. is listed as IT Strategic Project Manager | BPO | SaaS | FinTech | Payments | Certified ScrumMaster® (CSM®) | Agile Methodology | Software Sales at Career Break.
What is Thomas K.'s email address?
AeroLeads has found 2 work email signals at @aquafinance.com for Thomas K. at Career Break.
Where is Thomas K. based?
Thomas K. is based in Wausau-Stevens Point Area, United States, United States while working with Career Break.
What companies has Thomas K. worked for?
Thomas K. has worked for Career Break, Aqua Finance, Inc., Unitedhealthcare - Umr - Optumrx - Contracted Robert Half Associates, Church Mutual Insurance Company, S.I., and The Home Depot.
How can I contact Thomas K.?
You can use AeroLeads to view verified contact signals for Thomas K. at Career Break, including work email, phone, and LinkedIn data when available.
What schools did Thomas K. attend?
Thomas K. holds Associate Of Applied Science, Business Administration And Management from Northcentral Technical College.
What skills is Thomas K. known for?
Thomas K. is listed with skills including It Strategy, Cross Functional Team Leadership, Business Analysis, Pmp, Management, Leadership, Vendor Management, and Business Process Improvement.
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