Thomas L. Email and Phone Number
🚀 My passion for technology and my natural curiosity keeps me engaged with emerging technologies. I take the bits & bytes of technical complexities and simplify them into solutions that deliver meaningful value to my business partners. Help me understand the "What" and I will cultivate the options on the "How"📌 I am a trusted advisor and mentor with a vision and mission for optimizing all aspects of technology operations that create frictionless experiences through people, process and modern technologies. 💥 Transformed the technology and digital services enabling asset growth of 550% (from $2B to $11+B). Improved business agility through Agile methodologies, scalability with a cloud first strategy and speed to market through an ecosystem of best of breed SaaS solutions. 🤝 Business Partner known for developing strong relationships inside and outside the organization to build consensus for implementing innovative cost-effective solutions. Leveraged PaaS and SaaS partnerships on Azure and AWS platforms to scale from $500M to $3B+ annually in originations for the lending departments. 💡Change Leadership in establishing enterprise vision and people centric IT strategies that improve business and change management processes that deliver continuous improvement in service, control and costs. Adapted Agile framework principles for non-development staff vastly improving on-time project completion rates by more than 80%.🧐 Team Centric mentor with emotional intelligence who coaches and builds high performing empowered teams that create an inclusive culture of service excellence. Exceptional employee engagement Net Promotor Scores consistently greater than 85%. Achieved the lowest attrition rates of 5% driven by employee and customer satisfaction. Reach out and connect! We can share our thoughts on this ever-evolving digital landscape we live in! Areas Of Expertise:IT Operations ManagementChange ManagementInformation & Cyber SecurityIT Governance Portfolio & Project LeadershipIT Strategy DevelopmentFintech Strategies Team Building & LeadershipProcess OptimizationAzure, DevOps, AgileCloud & Datacenter StrategyBusiness Applications: Fiserv DNA, Corelation Keystone, MeridianLink, Fonteva, Salesforce, Velocity, Temenos, Zelle, WITS, iDentifi, Splash, Prologue, Sage, HSM CardWizard, Mortgage Cadence, Jira, Rapid7, Mobile Iron, Proofpoint, Carbon Black, Cisco UCCE, ICE /NAC, AnyConnect, Solarwinds, Sysaid, UiPath, Meraki Wireless, Silverpeak SD-WAN, Altiris, EMC Isilon / PowerScale, Pure, Zerto, VMware, Bitlocker, Absolute, Bomgar, Okta
Wauna Credit Union
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Chief Technology OfficerWauna Credit Union Sep 2024 - PresentClatskanie, Or, Us
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Vcio - Executive AdvisorStraightarrow Advisory Services Jan 2024 - Sep 2024🎯 StraightArrow provides executive advisory services focused on transforming business and technology strategies that accelerate digital capabilities through optimization and automation.🤝Completed engagements in the Nonprofit, Banking and Healthcare sectors to include:➡️ Led Digital Transformation: Azure cloud migration and infrastructure modernization, achieving a 40% reduction in operational costs enabling enhanced remote work capabilities while mitigating risk.➡️ AI Integration for Enhanced Patient Services: Launched AI-driven solutions for personalized patient experiences, resulting in a 25% improvement in engagement metrics.➡️ Strengthened Cybersecurity Posture: Established a comprehensive cybersecurity framework, including multi-layered security and incident response planning, maintaining full compliance with NIST standards.➡️ Built a Digital-First, Cloud-Enabled Ecosystem: Transitioned all critical applications to AWS creating a digital-first environment for remote and on-premise access, increasing workforce flexibility.
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Senior Technology OfficerZero To Three 2023 - 2023Washington, Dc, Us🎯 Led the technology department to maximize technological advancements of a $50MM Nonprofit comprised of fourteen programs and departments.🛠️ Developed a three-prong strategy focused on maximizing the Salesforce CRM and Fonteva association management solutions, security & risk management platforms and fiscal efficiencies across programs.➡️ Created a Salesforce Center Of Excellence: Developed standardized processes and best practices bringing together key users from across the organization improving the velocity of projects in queue from three years to months. Fostered collaboration through steering committees to set priorities and to generate inclusion, awareness and transparency of its communication.➡️ Proactive Security & Risk Management: Identified risks through ongoing gap analysis and audits of the existing infrastructure and operations improving security posture by 30% while maintaining compliance with HIPPA privacy rules and successful SOC 2 Type 2 audits.➡️ Established a Technology Value Proposition: Through collaboration with program stakeholders, identified areas for automation and integration, consolidated and aligned on software platforms maximizing the organization's $3.8MM technology spend. -
Head Of TechnologyBethpage Federal Credit Union 2016 - 2022Bethpage, Ny, Us🎯 Led the technology department and managed vendor relationships to: enhance, integrate and implement the technology and digital services for an $11B+ credit union with 425k+ members. Set the direction for the IT strategy to drive digital and operational advancements through business unit collaboration, alignment and structured project management. Focused on employee and member experiences to drive credit union growth.➡️ Collaborated with the COO and leadership team that developed and established the Strategic Realization Office to centralize and manage the organizations priorities enabling a standard repeatable decision making framework. Provided strategic input for enterprise technology architecture, financial impact and resource management.➡️ Developed the Center Of Excellence to promote staff innovation. Realized over 500+ hours of business process efficiencies utilizing Robotics Process Automation (RPA), core systems scripting and digital form workflows. ➡️ Successfully managed annual NCUA technology audits and coordinated implementation of security and remediation plans adhering to NIST Cybersecurity Framework and FFIEC guidelines.➡️ Orchestrated and led cross-functional teams through competitive and technical analysis of 50+ business applications resulting in a 20% improvement in project delivery efficiency and 15% overall cost reduction.➡️ Revamped Wide Area Network (WAN) leveraging SD-WAN architecture utilizing broadband and MPLS based circuitry. Reduced deployment windows to establish branch offices and micro sites from months to weeks. -
Assistant Vice President, Information TechnologyBethpage Federal Credit Union 2004 - 2016Bethpage, Ny, Us➡️ Executive project Sponsor for transitioning on-premise Microsoft Office and Exchange to O365 and negotiating a $1.2M E5 license agreement with $400k cost savings while executing project plan with PMO to optimize staff and deployment efficiencies.➡️ Reduced Recovery Time Objective (RTO) by 33%, decreased recovery point objective (RPO) to near real-time replication. Improved member services through leading resiliency design to virtualize applications and replicate critical data to secondary data center for business continuity environment.➡️ Architected the conversion from a traditional point to point network to an MPLS network improving resiliency and business continuity significantly. Uptimes improved by 50%.➡️ Collaborations tools committee lead that transformed the communications process and service excellence between front line and back office operations utilizing unified communications applications to integrate chat, video, phone and calendaring.➡️ Information Systems committee member responsible for quarterly reporting to the board supervisory committee on significant accomplishments, member facing initiatives and overall project portfolio.➡️ Managed departments to include Client Services, Infrastructure, Security, Digital Channels, Core Banking Systems Analysis & Support and Data Analytics.
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Band Manager / GuitaristTribute Band 2002 - 2017🎸 As the founder and guitarist of the band, I managed all aspects of the group’s operations, from creative direction to logistical coordination while adapting to extremely dynamic environments. 🎶 Responsible for arranging music, organizing rehearsals, and overseeing live performances. 🎹 Handled marketing, promotions, and the business side of the operations, including booking gigs, managing finances, and fostering relationships with venues and other industry professionals.
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Vice President Of Information TechnologyConcentra 2001 - 2004Addison, Texas, Us🎯 Held overall accountability to lead all aspects of architecting, implementing, and managing the company’s technology operations and enterprise architecture to successfully integrate 16 acquired companies across 35 locations for the Healthcare/Insurance services industry.➡️ Built distributed staffing model of 25 technology professionals to support consolidation and centralization of 16 acquired companies' technological stacks to standardized platforms and services to 35 offices distributed throughout the U.S. ➡️ Designed and was accountable for a high availability co-located Data Center solution for the Company’s core $280 million Integrated Services division.o Researched and evaluated hosting facilities and vendorso Designed the network infrastructure, Unix/Windows server platforms and storage arrayso Established a tiered security model to protect the web, middleware and database layers o Provisioned connectivity for internal and B2B solutionso Deployed remote management and monitoring systems for 24x7 supporto Provided Desktop support services for 1500+ employees -
Director Engineering & InfrastructureConcentra 1997 - 2001Addison, Texas, Us🎯 Oversaw technology budget of $4 million, defined product and technology standards, negotiated vendor discount structures, and repurposed equipment to meet ever-changing needs of a fast-growing company.➡️ Established the Company’s first internet and WAN presence based on frame-relay with network redundancy to the three data centers. Deployed a managed 24x7 WAN management solution that provided trend and historical analysis reports, along with utilization statistics and real time packet capture. This aided in performance tuning of applications and bandwidth contention issues meeting client and corporate operations requirements.➡️ Managed the results of the Enterprise Security Risk/Vulnerability Assessment and coordinated the implementation of risk treatment plans throughout the IT organization. Also, ensured compliance with established criteria, controls, policy and operational procedures and recommend changes. ➡️ Saved more than $400k per annum by consolidating Company’s long distance carrier services and structure.➡️ Promoted career progression and remained current with latest technologies and procedures by launching formal training programs with certified Microsoft, Cisco and HP training facilities.
Thomas L. Education Details
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Hofstra UniversityComputer Science
Frequently Asked Questions about Thomas L.
What company does Thomas L. work for?
Thomas L. works for Wauna Credit Union
What is Thomas L.'s role at the current company?
Thomas L.'s current role is CIO / CTO | Collaborative Leader Always Curious About People & Technology | Trusted Advisor | Mentor | Banking & Finance | Credit Union | Transformative Leadership | 🎼 Musician |.
What schools did Thomas L. attend?
Thomas L. attended Hofstra University.
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