Thomas Parenteau Email & Phone Number

Global

Working with some of the most talented individuals in the industry

USA

Supported by an awesome team of technology experts, thought leadership and business partnership; I was responsible for all IT infrastructure, Quality of service, DC network, end-user services, and DC facilities supporting 2,500 hosts, 1,200 databases, 2,000 mainframe MIPS, 12,000 end-users, and $100 million of outsourced and vendor support contracts..

Little Rock, Arkansas

I managed a high performing team of project professionals at the top of their game focused on top tier cross functional corporate projects. Major efforts linked to key corporate objectives and transformational goals.Corporate migrations efforts from acquired assets to target platforms and business process.Consolidation of inventory data to customer order.

USA

Led a large software delivery project supporting a NA wireless company.Under a very extreme timeline governed by an external TSA and by partnering with our customer, we successfully deployed a full end to end solution in under 18 months. The project included a full Front End, Wireless Billing, Rating, Pre Paid SCP, Collections and custom interfaces to a.

Accountable for ALLTEL Wireless IT Service Delivery to the business. Business satisfaction, Service Level Management, IT to business relationship, coordination between multiple IT support teams, and financial management of departmental budget. Supported Enterprise Application Help Desk with 18,000 end users in 36 states.

Managed $10MM operating budget, Production IT Delivery, IT –Change-Problem-Service Level, Service Desk, and Business Analyst in support of wireless business goals

Advancing capabilities in Banking, Telecom and Healthcare industries. I held Customer Service Management, Data Center management, Technical Project Management and Supervisory roles.

Leadership Development

Technology, Cloud And Computing Professional Development

✦ Systematics Technical Development, Software Support and Deployment ✦ Systematics Project Management, Alltel ✦ From Vendor to Business.

Leadership Development