Thomas Riley Email & Phone Number

St Paul, Mn, Us

Lead a 30M+ operation spanning five states while partnering cross-functionally to align operational initiatives with our sales team. Building the overall vision and culture to ensure employee retention and engagement. Owner and manager of P&L, using data to make strategic decisions that drive operational excellence. Extensive experience managing budgets, streamlining operations, goal setting and ensuring compliance with regulatory bodies.

Omaha, Ne, Us

Led diversity and inclusion initiatives, improving employee engagement by more than 10% in fiscal year 2020. Functioned as recruitment leader to recruit and hire a diverse pool of candidates. Reviewed P&L and used data to ensure business objectives and financial goals were achieved. Developed efficient processes within Sugar CRM to streamline the handling of sales leads. Created and executed monthly revenue forecasting. Nurtured the personal development of staff with employee development plans.· Built, mentored, and coached a team of 10 account managers overseeing $12M in revenue annually. · Implemented and designed training and on-boarding programs for new department hires, achieving 6% growth annually. · Enhanced team performance through one-on-one coaching, residual training, and goal setting, resulting in revenue increase of 6% in fiscal year 2019.· Managed and created continual training initiatives for call center, which positively impacted employee engagement, KPI attainment, product awareness, and sales revenue.

Omaha, Ne, Us

Trained, mentored, and managed team of up to 25 associates within sales division. Managed team performance through initial/residual training and goal setting. Coordinated recruitment and hiring processes for sales division as recruitment ambassador. Managed P&L responsibilities to ensure business and financial goals were met. Collaborated with HR department regarding confidential employee relations issues. Managed time keeping and attendance as well as employee payroll. · Drove continuous improvement in customer experience while creating revenue growth. Directed initiative which decreased calls in supervisor queue by more than 10%.· Managed multiple projects to ensure integrity of data on company website and created product training materials for associates.· Participated in overhaul of sales processes to increase revenue. Led data collection and collaboration with project’s third-party manager. Achieved $4.5M increase in overall department revenue for fiscal year 2018.· Increased sales on assigned team by 12% through sales overhaul. Drove increase of $1.3M in revenue for Q2, Q3, and Q4 of fiscal year 2018.

New York, New York, Us

Assisted in overall management and operations of $4M store. Tracked, monitored, and communicated business results against established benchmarks and targets. Led the recruitment, training, and development of staff to fill all positions promptly with qualified personnel. Supported, implemented, and provided follow-up for all training programs, seminars, etc. Resolved all HR issues and investigations efficiently, partnering with HR when necessary, including hiring and terminations. Evaluated associate performance and provided consistent feedback to ensure results.· Managed client database to drive sales increases and expand client contacts. · Collaborated with management to increase revenue by 12% during fiscal year 2016, resulting in additional $400K and elevation of store into new revenue tier.· Processed payroll while managing time keeping and attendance. · Developed and trained associates on sales techniques to maximize sales and customer satisfaction.

New York, New York, Us

Columbus, Oh, Us

Supported management and leadership of 30-40 sales associates in $2M store. Conducted inventory management to meet loss prevention standards. Led team in diversity and inclusion program by following company guidelines. Managed store-wide floor sets, following plans created by visual merchandising team. Collaborated with store manager to ensure asset protection by leading team in loss prevention training and initiatives. + Recruited and assisted in development of talent to optimize sales results.+ Resolved all HR issues efficiently, partnering with HR when necessary. + Motivated associates to deliver quality customer service in accordance with company standards.

+ Supported the planning, set-up and execution of marketing events. + Communicated with vendors and clients on a daily basis to ensure deadlines were being met. + Formulated press releases to be sent out to local media outlets. + Provided management and leadership to staff and volunteers for small and large-scale events.+ Formulated social media marketing campaigns.

Omaha, Ne, Us

Graduate Certificate: Human Resources & Training, Human Resources

Bachelor Of Science (B.S.), Communication, Journalism, Public Relations And Advertising