Thomas J. Schmidt Email & Phone Number

Guilford, Ct, Us

Hartford, Connecticut Area

* Received Service Hero Award in 2023* Maintained reporting in Splunk and Power BI to quickly gauge current success rates and identify interruptions in service.* Created and ran Oracle/PL SQL queries to assist in gauging the volume of identified errors and verifying the effectiveness of solutions post-deployment* Assisted Business units by creating and maintaining Excel reports and PowerPoint presentations detailing error rate levels across platforms.* Performed root cause analysis on provider remittance errors preventing the payment from being posted and/or being in compliance with regulatory standards

Madison, Ct

* Asses client requests for new business processes as well as proactively review for opportunities where efficiency could be increased* Coordinate development and support resources for client-driven projects * Keep track of changes in Center for Medicare and Medicaid Services (CMS) policy* Inform clients of prospective updates to our core software, as a result of CMS regulatory changes or company driven enhancements* Oversaw implementation of a client with over one million members. This project required adapting MP to interface with the client's legacy systems which differed across their three regions.

Madison, Ct

* Supported 22 clients as part of a four person team tasked with troubleshooting and correcting production issues* Assisted BRMs and clients with identifying requirements for customization of MP; Configured client databases once requirements were completed* Developed, tested, and implemented database objects using Oracle PL/SQL* Automated an annual Package Migration process seven months into my tenure* Increased efficiency of Batch Eligibility Request process setup by identifying commonality across clients and developing implementation scripts* Learned Crystal Reports after identifying a company need for additional resources

Branford, Ct

* Maintained databases to keep product offerings current as well as import customer lead lists* Developed a testing and implementation plan to upgrade company databases* Created and maintained the company’s website; required teaching myself HTML and Photoshop* Redesigned the navigational structure of websites to adapt to e-commerce changes* Designed and implemented an intranet to provide employees with a central repository for new product information as well as company events; Instructed employees on its use* Increased revenue by developing customer email campaigns to leverage website with printed catalog* Analyzed website traffic and e-commerce sales* Trained staff on how to use advanced functions of Microsoft Office products, such as mail merges and pivot tables

Bachelor Of Arts (B.A.), Communication, Radio And Television Production

Associate'S Degree, Liberal Arts