* Received Service Hero Award in 2023* Maintained reporting in Splunk and Power BI to quickly gauge current success rates and identify interruptions in service.* Created and ran Oracle/PL SQL queries to assist in gauging the volume of identified errors and verifying the effectiveness of solutions post-deployment* Assisted Business units by creating and maintaining Excel reports and PowerPoint presentations detailing error rate levels across platforms.* Performed root cause analysis on provider remittance errors preventing the payment from being posted and/or being in compliance with regulatory standards

* Asses client requests for new business processes as well as proactively review for opportunities where efficiency could be increased* Coordinate development and support resources for client-driven projects * Keep track of changes in Center for Medicare and Medicaid Services (CMS) policy* Inform clients of prospective updates to our core software, as a result of CMS regulatory changes or company driven enhancements* Oversaw implementation of a client with over one million members. This project required adapting MP to interface with the client's legacy systems which differed across their three regions.

* Supported 22 clients as part of a four person team tasked with troubleshooting and correcting production issues* Assisted BRMs and clients with identifying requirements for customization of MP; Configured client databases once requirements were completed* Developed, tested, and implemented database objects using Oracle PL/SQL* Automated an annual Package Migration process seven months into my tenure* Increased efficiency of Batch Eligibility Request process setup by identifying commonality across clients and developing implementation scripts* Learned Crystal Reports after identifying a company need for additional resources

* Maintained databases to keep product offerings current as well as import customer lead lists* Developed a testing and implementation plan to upgrade company databases* Created and maintained the company’s website; required teaching myself HTML and Photoshop* Redesigned the navigational structure of websites to adapt to e-commerce changes* Designed and implemented an intranet to provide employees with a central repository for new product information as well as company events; Instructed employees on its use* Increased revenue by developing customer email campaigns to leverage website with printed catalog* Analyzed website traffic and e-commerce sales* Trained staff on how to use advanced functions of Microsoft Office products, such as mail merges and pivot tables