Thomas Jackson Email & Phone Number

United States

Phoenix, Arizona Area

Ensured customer terminations do not exceed planned objectives.Conducted organizational assessments and quality assurance reviews to validate perfromance with requirements and to identify potential gaps in policies, procedures and business processes. Ensured franchisees operate within scope of customer account service agreement. ACHIEVEMENTS:  Documented.

Phoenix, AZ

In charge of strategic planning, development, staffing, management and financial performance. Direct functions involving client contact, billing and accounting. Train, direct and motivate call center team of 20 Client Services Specialist. Managed and coordinated action plans for daily operations, established work priorities and ensure client inquiries have.

Managed customer service call center for Metris financials. Monitored and analyzed customer satisfaction, developed and implemented training programs and established policies for customer inquiries, inbound/outbound sales; and processing credit returns. * Established and directed customer satisfaction analysis area charged with identifying areas of.

Diverse responsibilities included operations project management; policy and procedure development, documentation and administration; automation development * Increased employee retention by 14% from previous year at a cost saving of $65K by establishing a new training program, orientation program, and recognition program for all new hires.* Created.