Thomas Jackson Ii Email & Phone Number

Hanover, Maryland, United States

As a vital member of the information technology team, it is my duty to ensure the maintenance, configuration, and updating of the VMware virtual infrastructure across various sites connected via IPsec VPN on the MPLS VPN core. I make use of Ansible to efficiently push and validate changes to the infrastructure, and I also oversee accounts within Microsoft Active Directory and IDM to guarantee proper user access to VMware Horizon across multiple domains. Furthermore, it is my charge to maintain, configure, and monitor the Cross Domain Solution, thereby ensuring the secure and efficient operation of the virtual infrastructure.

Afghanistan - Spin Boldak And Iraq - Balad

Currently serving as Lead Site Tech at Balad AFB following successful completion of key contract; provide tactical support services for sophisticated biometrics ID systems. Implement, troubleshoot and maintain servers, software and hardware; deploy upgrades, diagnose and resolve network connectivity issues, and keep SQL server databases tuned to ensure data integrity. Train customers on operation and troubleshooting of system devices.

Pentagon

Provided Tier 2 and 3 support of large enterprise networks for government organizations. Worked closely with client teams to install, operate, maintain, administer, document and manage local and wide area networks; monitored ATM and Gigabit Ethernet backbone for local and remote management of network devices, analyzed and resolved network outages and performance issues, and utilized Remedy to create and track trouble tickets

Education record

Associates Degree, Computer Systems And Network Technology