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Thomas Burt is listed as Customer Service Manager at BURLINGTON CAPITAL PROPERTIES, LLC, a company with 14 employees, based in Richmond, Virginia, United States. AeroLeads shows a matched LinkedIn profile for Thomas Burt.
Thomas Burt previously worked as Property Manager at Burlington Capital Properties, Llc and Assistant Property Manager at Burlington Capital Properties, Llc. Thomas Burt holds Associate’S Degree, Information Technology/Web Design, 3.2 from Ecpi University.
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Empathetic and results-driven customer service manager with 10+ years of experience enhancing customer satisfaction and streamlining service operations. Skilled in leading high-performing teams, resolving escalations, and implementing effective service strategies that align with business goals. Known for building strong client relationships, improving service metrics, and fostering a positive team environment. Adept at leveraging data insights to drive process improvements and consistently exceed customer expectations across multiple channels.
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Henrico, Virginia, United States
Elevate resident satisfaction by 41% through clear and open communication, setting transparent expectations, and consistently addressing tenant concerns, fostering a stronger sense of community.Successfully completed over 30 overdue recertifications within a 5-month timeframe while ensuring a flawless 100% on-time completion rate for new certifications.
Richmond, Virginia, United States
Fostered strong, enduring relationships with residents, leading to a 17% increase in satisfaction by consistently delivering trustworthy, collaborative, and attentive service.Ensured full regulatory compliance by achieving a 98% completion rate for all annual and interim recertifications, reinforcing trust and accountability within the tenant.
Richmond, Virginia, United States
Maintained open and effective communication with other family members, including spouses or partners, to coordinate schedules, discuss children's progress, and address any concerns.Collaborated with external caregivers, educators, and healthcare professionals to support children's development and well-beingProvided attentive and loving care for children.
Newport News, Virginia
Efficiently resolved all store-level IT issues, reducing ticket resolution times by 20% and improving overall store productivity.Served as the store's IT liaison with the Regional and Global IT teams, successfully implementing new projects and performing system maintenance.Ensured full compliance with Weights and Measures laws, maintaining a flawless audit.
Newport News, VA
Built genuine connections with residents, creating a positive community vibe that played a big role in increasing lease renewals and tenant satisfaction.Oversaw leasing and office activities with an eye on achieving our occupancy goals, and made sure we consistently hit that 97% mark, keeping our property thriving and full.Focused on creating a seamless.
Newport News, Virginia
Handled account closures and processed security deposit refunds efficiently, making the experience fair and stress-free for residents.Worked closely with different teams to address resident issues quickly, strengthening trust and fostering a welcoming community atmosphere.Lowered monthly delinquency rates from 10% to 6% by crafting focused collection.
Newport News, Virginia
Collection and processing all payments and following up with delinquent accounts. Assist with creating monthly reports including but not limited renewals, rents, leasing, resident retention programs and maintenance. Assist in validating prospect/resident rental eligibility using designated background verification process. Responsible for attending staff.
Newport News, Virginia
Maintain a positive, courteous, welcoming attitude in all interactions with residents, future residents, visitors and co-workers. Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to apartments. Greet future residents, determine.
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Thomas Burt works for BURLINGTON CAPITAL PROPERTIES, LLC.
Thomas Burt is listed as Customer Service Manager at BURLINGTON CAPITAL PROPERTIES, LLC.
Thomas Burt is based in Richmond, Virginia, United States while working with BURLINGTON CAPITAL PROPERTIES, LLC.
Thomas Burt has worked for Burlington Capital Properties, Llc, Burt Household, Whole Foods Market, Morgan Properties, and Berkshire Communities.
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Thomas Burt holds Associate’S Degree, Information Technology/Web Design, 3.2 from Ecpi University.
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