Thomas Burt Email & Phone Number

Henrico, Virginia, United States

Elevate resident satisfaction by 41% through clear and open communication, setting transparent expectations, and consistently addressing tenant concerns, fostering a stronger sense of community.Successfully completed over 30 overdue recertifications within a 5-month timeframe while ensuring a flawless 100% on-time completion rate for new certifications, demonstrating exceptional organizational and time-management skills.Achieve a 9% reduction in water consumption by swiftly addressing water-related maintenance issues and enforcing conservation policies, resulting in notable utility cost savings for the property.

Richmond, Virginia, United States

Fostered strong, enduring relationships with residents, leading to a 17% increase in satisfaction by consistently delivering trustworthy, collaborative, and attentive service.Ensured full regulatory compliance by achieving a 98% completion rate for all annual and interim recertifications, reinforcing trust and accountability within the tenant community.Maintained impeccable tenant records with attention to detail, strengthening communication channels and elevating the overall efficiency of property management operations.

Richmond, Virginia, United States

Maintained open and effective communication with other family members, including spouses or partners, to coordinate schedules, discuss children's progress, and address any concerns.Collaborated with external caregivers, educators, and healthcare professionals to support children's development and well-beingProvided attentive and loving care for children, ensuring their safety, well-being, and development.Created and maintained a stimulating, nurturing, and safe environment for children to thrive.Planned and engaged in age-appropriate activities, including playtime, educational exercises, and creative projects.

Newport News, Virginia

Efficiently resolved all store-level IT issues, reducing ticket resolution times by 20% and improving overall store productivity.Served as the store's IT liaison with the Regional and Global IT teams, successfully implementing new projects and performing system maintenance.Ensured full compliance with Weights and Measures laws, maintaining a flawless audit record across all store operations leading to zero violations during 3 years.

Newport News, Va

Built genuine connections with residents, creating a positive community vibe that played a big role in increasing lease renewals and tenant satisfaction.Oversaw leasing and office activities with an eye on achieving our occupancy goals, and made sure we consistently hit that 97% mark, keeping our property thriving and full.Focused on creating a seamless experience for residents by setting high standards in our leasing and maintenance services, making it easy for people to love where they live.

Newport News, Virginia

Handled account closures and processed security deposit refunds efficiently, making the experience fair and stress-free for residents.Worked closely with different teams to address resident issues quickly, strengthening trust and fostering a welcoming community atmosphere.Lowered monthly delinquency rates from 10% to 6% by crafting focused collection strategies and building clearer communication channels with residents.

Newport News, Virginia

Collection and processing all payments and following up with delinquent accounts. Assist with creating monthly reports including but not limited renewals, rents, leasing, resident retention programs and maintenance. Assist in validating prospect/resident rental eligibility using designated background verification process. Responsible for attending staff meetings and taking minutes of the meeting if necessary. Build relationships with vendors and handle vendor statements for correct billing. Attend court hearings if required. Close out accounts and process security deposit refunds. Assist in scheduling appointments. Back up approval in Property Managers absence on all paperwork and verification. Assist in supervising leasing and operations in the office, as well as provide training and instruction to the staff as to the proper method of handling office administration. Review and check accuracy of resident information including resident account setup, while maintaining accuracy of information (example names, lease dates and billing). Inspect apartments as needed. Assist with marketing and follow up of the leasing team unit inspections, thank you notes, approval letters, phone calls and lease signing schedules. Performs all activities related to apartment rentals, move-ins, and lease renewals as needed. Record all resident correspondences. Maintain renewal records in computer. Assist Manager with any requested work to be done on the property.

Newport News, Virginia

Maintain a positive, courteous, welcoming attitude in all interactions with residents, future residents, visitors and co-workers. Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to apartments. Greet future residents, determine needs and preferences, and professionally present property and specific apartments while providing features and benefits. Uncover and overcome objections. Understand the Customer Satisfaction Program for both residents and prospects and assist team in achieving customer satisfaction score goals. Understand the Matrix and the Leasing Team’s contribution to achieving the points. Know current month's budgeted occupancy/revenue, current occupancy, and the leasing goals necessary to achieve budget.